Remote software solution

16-bit · 24 Mar 2010 at 15:31

Hey guys,

I've got a fair view users that work out of the office and from multiple sites, what do you guys use to remote onto your clients workstations?

I've tried sysaid, looks like it uses VNC but it feels very clunky.

UKDTweak · 24 Mar 2010 at 15:33

We used LogmeIn Free for ages before the company decided to buy Juniper which sucks big time, Logmein Free works a treat and is easy to use/setup.

paradigm · 24 Mar 2010 at 15:37

Remote desktop over secure VPN.

I don't install crap or allow crap to access my network.

16-bit · 24 Mar 2010 at 15:46

Even for home users?

RDP is good but it can be useful to watch the user replicate the issue whilst you are viewing the machine.

I'm looking for something that can manage mutiple networks/sites for over 250 users.

paradigm · 24 Mar 2010 at 15:53

16-bit said:
Even for home users?

If they have VPN'd in then they have a LAN IP, so yes, I can quite happily RDP in, or even use "request assistance" if needs be.

iaind · 24 Mar 2010 at 16:20

Our home users use CSG so no VPN connection - we're looking at Teamviewer to remote assist them when they cant read error messages or type in a username

#Chri5# · 24 Mar 2010 at 17:16

We've just moved on to Team Viewer Corporate - thumbs up so far.

UberTiger · 24 Mar 2010 at 19:24

I've used Teamviwer personal quite a lot in the last few weeks and it's extremely simple and effective.

Ace T · 24 Mar 2010 at 20:44

Dameware mini remote control is good....otherwise we have SCCM so use SCCM Remote Viewer

brainchylde · 24 Mar 2010 at 22:43

Ace T said:
Dameware mini remote control is good....otherwise we have SCCM so use SCCM Remote Viewer

We also have this.

I have to say Dameware is FANTASTIC and ***AMAZING*** (LIKE, SERIOUSLY) value for money. However, I'm not sure you can use it to manage remote users not logged onto the domain via VPN - however, I've not tried.

GhostlyPea · 24 Mar 2010 at 23:39

I use VNC, Dameware, UltraVNC, PC-Duo. For the free option I'd pick UltraVNC, paid for it is very tight between Dameware and PC-Duo but I think I'd go with Dameware

- Pea0n

richard smith · 25 Mar 2010 at 08:35

Pea0n said:
I use VNC, Dameware, UltraVNC, PC-Duo. For the free option I'd pick UltraVNC, paid for it is very tight between Dameware and PC-Duo but I think I'd go with Dameware

- Pea0n

vote for dameware here too. Well the mini-rdp client anyway.

Sp00n · 25 Mar 2010 at 09:22

VPN and a RDP session to their desktop if they really have to.

Otherwise I would setup a TS server or Citrix depending on the size of the company and their requirements.

16-bit · 25 Mar 2010 at 09:35

What's the pricing like on gotoassist and dameware?

Lately I've been using UltraVNC single-click for remote support but doesn't like windows 7.

PatZ1989 · 25 Mar 2010 at 10:23

RDP over VPN, why install software when the functionality is already there for you

Phal · 25 Mar 2010 at 13:56

PatZ1989 said:
RDP over VPN, why install software when the functionality is already there for you

RDP Only allows 1 session so you cant share a session with the user.

RDP is fine if you dont need to show the user anything :/ but being able to share a session is very useful when supporting customers imo

We used to use VNC but moved to Damewhere to connect to customers where we have fixed VPNs setup already. For home customers with no fixed VPN we use Teamviewer which is also very good

Paul11 · 25 Mar 2010 at 14:10

i use teamviewer everyday

easy straightforward application