Remote Support Software

[bigdunc]

Hi

Any ideas on remote support software? Ideally we would like it to log the amount of time we spend on support calls and produce a report at a set time for invoicing. Like a lot of the features in logmein rescue but are there any other alternatives?

Cheers

 

[bigdunc]

Hi

Had a look at Teamviewer but doesn't seem to have as many features as logmein rescue. Has anyone used gotoassist corporate and how do you find it?

Cheers

 

[bigdunc]

It would be to clients servers and workstations over the internet. As mentioned, I would like some kind of billing module, be able to login via a webconsole and if rebooted to reconnect automatically so work could be done out of hours if needs be. Logmein rescue has most of these features except the billing module (or I can't see it).

Cheers