Remote VNC options - Help & Advice needed

_Jimlad_ · 17 Oct 2006 at 15:29

Hi guys, I work for a small education team that help schools

We have currently been using a program called unltra vnc http://ultravnc.sourceforge.net/ it’s a great little bit of software, the only trouble is it requires the user to download the files and then install it, we wanted to use some sort of free single click remote support that will allow both the user and us to see the same screen. Windows remote logon is ok but that blocks the user, who is often fairly unskilled in IT as they are an school receptionist. They can have IT support but they have to pay for it, we want to be able to make there job easier and help them in a better way (i work for a small department in the Southampton council)

So can anyone recommend a good bit of VNC, software, perhaps something I can create a database with or a simple single click front end for the user?

Any info would be good as it’s all new to us

LostCorpse · 17 Oct 2006 at 15:33

maybe this will help :http://www.vncscan.com/vs/oneclickVNC.htm
alter the INI file and you should be set to go.

_Jimlad_ · 17 Oct 2006 at 19:16

Emo_hug said:
maybe this will help :http://www.vncscan.com/vs/oneclickVNC.htm
alter the INI file and you should be set to go.

wow this worked well! - this could work, i'm testing now, but by the end of the week this could be used in 66 Southampton school! add that to your CV

cheers dude!

The_KiD · 17 Oct 2006 at 21:54

I generally use the free version of LogMeIn www.logmein.com however it does require the user to install software.

They do a version called logmein rescue, which is pay for software (but very reasonable) which you can send the person a link and once they click it, it gives you access to remote their machine from anywhere with a web browser.

6thElement · 18 Oct 2006 at 03:57

It's fairly easy to write a script to install vnc onto a remote PC enabling you to then take control, then uninstall it once you've finished. If you still require it I'll post up the instructions.

bledd · 18 Oct 2006 at 09:28

follwing 6th's post..

i used to do this in work, using tightvnc

tightvnc with realvnc viewer is the best working combination i found, worked fine over the internet too, the low graphics mode from the realvnc viewer is handy

A[L]C · 18 Oct 2006 at 10:06

The_KiD said:
I generally use the free version of LogMeIn www.logmein.com however it does require the user to install software.

They do a version called logmein rescue, which is pay for software (but very reasonable) which you can send the person a link and once they click it, it gives you access to remote their machine from anywhere with a web browser.

does this require any changes to firewall ports?

Valo · 18 Oct 2006 at 11:20

We use Kaseya for all of our remote users, fantastic bit of kit and it all runs through Internet Explorer

The_KiD · 18 Oct 2006 at 12:55

A[L]C said:
does this require any changes to firewall ports?

No! nothing at all (well at least I have never had to configure any ports for it)

Captain Fizz · 18 Oct 2006 at 13:46

Dameware installs/uninstalls remotely - Not the best latency though...

You could also setup a script to install it for the users by double clicking an icon.

Or as suggested, have a script to install then connect.
BTW - logmein was designed to never need firewall ports opened.