Pretty impressed with the insurance through Lloyds (lifestyle services), dropped my phone off on wednesday at about 3pm at DPD drop off, got email yesterday morning at 9am to say they had it, woke up to an email that came through about 10pm last night to say my phone would be returned today, gutted i chose to get it delivered back to home as I was at the office today, however I went in early managed to get back just in time for DPD to drop it off just after 3pm, came in white box that Im sure ive seen people been given in apple stores as replacements, opened up and like new not a mark on it (mine was pretty much unmarked also from what I can remember). Just finished the setup and restore process and noticed the serial number is the same as I had, do they clone the serial number? Its got a new battery in it as its now 100% health when it was 95%. Also a note in the box to say they give 12 months warranty from the day of dispatch (17.09.20) but at least it means I also keep my John Lewis warranty which is 27.09.21.