Replacement sent to wrong address, who is responsible?

[danielanthony]

Hi,

I bought my dad an LED torch for Christmas which then broke in February. I got the torch from Amazon but it was supplied by another company.

I originally had this item delivered to my work address, but have since moved on to work for a new employer. When I packaged the torch I put my home address on the RMA form thinking it would be sent there as there was no mention of it being sent to the original delivery address. Well you can guess what happened next, the replacement torch was sent to my old work address which is a hour drive each way away and I cant get a day off work from my new job for the first three months (which would be June) to go and collect it.

What comeback do I have with the original seller? I phoned the company who were very sympathetic but said there was nothing they could do. They suggested that my old company should just hold on to it or forward in onto me. Is this right? I don't really think its acceptable that I should need to negotiate with my old boss to get hold of my goods. Is there any point contacting Amazon directly?

 

[danielanthony]

Well the thing is that the post office is a car journey away and I cant expect the HR girl to use up her lunch break going to the post office to resend me a parcel. When work sends out parcels DHL or whoever comes around to collect them.

I looked into http://www.interlinkdirect.co.uk/ who will pick up the parcel and redeliver it for £13.99, but as the torch cost £35 I'm not sure they will pick up the bill.

 

[danielanthony]

It's on the HR girl's desk, she emailled me about it today. The problem is that I have no way of getting it as they can't just pop into the post office to resend it and it would be a 2 hour drive from my new job and I cant take time off in the first three months.

I cant see why this is my problem as I did put my home address on the RMA form