Reporting someone to watchdog?

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Soldato
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8 Jun 2005
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anyone ever done this?

how do you go about it?

a well known high street pc shop has breached the terms and conditions of an insurance agreement I have with them and is refusing to sort it out. Not sure if I'm allowed to name names.

I'm going to take them to court about it I think.

But I was also thinking about telling someone like watchdog or something so that other people could be made aware that it is a complete shambles and is not worth taking the policy out rather than shopping elsewhere.

Is this the kind of thing watchdog would even care about?

If so, how do I go about it?

Cheers,

G
 
If I am allowed to name names I would be very interested to see if anyone else has had the same experience with the company.

For the record I DO NOT mean OCUK never had any problems with them.
 
Watchdog probably wont put it on tv as they only but companies like Dell and Microsoft on to expose their weaknesses (not hard with MS) but they will give you advice and help you to get what ever it is you are wanting from the policy, my dad recently wrote in to them about sky tv as our box was replaced 6 months ago but they claimed that the warranty was for any replacement boxes which was a joke because how could that possibly work...

If its a verbal contratct then nothing can be done.. but by law hardware warranties are for a year, after that they only have a right to repair upon payment. i went through it with a computer shop years back, then decided to build my own :-) saves a lot of money and trouble.
 
As far as I am aware, you can’t name them as they are a competitor, but usually in this sort of thread, the op hints at the shop (ie *no competitor hinting!*), which seems to be allowed.


Edit: OK then, officially you can’t hint, but I was observing what I have seen, and that is that people do hint without consequence or editing, as evidenced by a search for the term you just edited out, which yields 4 pages of results) :eek:
 
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Thanks for the info :)

I've written to the Managing Director of ******* and I've just now written an email to watchdog with my letters to ******* attached. We shall see if they will reply :)
 
James07 said:
... by law hardware warranties are for a year, after that they only have a right to repair upon payment.
Click to expand...

Check the Sale Of Goods Act, think it's more like 5 years.
 
SB118 said:
Check the Sale Of Goods Act, think it's more like 5 years.
Click to expand...


fir for duty.. so it depends how much you pay.

for example a £30 hdd you could do anything after 12months, however a £600 hdd should last for a lot longer, problem is proving something was wrong with it at manufacture.
 
SB118 said:
Check the Sale Of Goods Act, think it's more like 5 years.
Click to expand...

You don't get 5 years by default - it is all down to the value of the device/item and the amount paid.
Also it is down for you to prove that the problem existed from the very beginning, not for the company to prove it didn't.

You really shouldn't get people's hopes up by giving them the impression that everything has a five year warranty.
Anything outside of its stated warranty would involve court cases if the company were unwilling to help - not really somethig worthwhile (or even financially possible) to a lot of people.
 
James07 said:
Watchdog probably wont put it on tv as they only but companies like Dell and Microsoft on to expose their weaknesses (not hard with MS) but they will give you advice and help you to get what ever it is you are wanting from the policy, my dad recently wrote in to them about sky tv as our box was replaced 6 months ago but they claimed that the warranty was for any replacement boxes which was a joke because how could that possibly work...

If its a verbal contratct then nothing can be done.. but by law hardware warranties are for a year, after that they only have a right to repair upon payment. i went through it with a computer shop years back, then decided to build my own :-) saves a lot of money and trouble.
Click to expand...

I'm interested in what you've said about Sky.
Are you saying that you had a Sky box that went faulty after six months and was then replaced.
Did you then expect the replacement box to have a new 12 month warranty?
If so that would be incorrect - your warranty would be on the original purchase.
So if your box was replaced after six months you'd have six months of your warranty remaining on your replacement unit.
Otherwise all you'd have to do is report your box as faulty every 51 weeks and you'd have a rolling warranty for life.
 
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