Resolved - GPU RMA and legal advice

[Evadae]

Hi all,

So my GPU (Red Devil 5700 XT) seems to have died after a crash while playing Lost Ark. It now won't POST and the MSI EZ Debug VGA led is on, it POST fine with my older GTX 670.

(Specs: Ryzen 3600, MSI Tomahawk MAX, Ballistix ram (2*8), Red Devil 5700XT)

I have tried to clear CMOS, refit the GPU (unplug/replugged) and the second PCI slot, all the same.

The item was bought as an Ex-display from ****** with a 90 days warranty last october (~5months) so they refused a RMA, I have emailed Powercolor too.
Now, can I still claim the Consumer Rights 2015 under 6 months faulty goods clause ? What are my options ? (I do not have the option to try another PC as I do not know anyone with a build* able to test a 5700 xt)

Thanks for your help!

*Edited for clarity

UPDATE::
Thanks everyone for your advice. The mention of the Cons. Right in an email triggered a RMA which led to a replacement order placed to the wrong address, called to change it before shipping but no exdisplay in stock so was offered a refund that has now gone to a closed bank account via paypal...

Can't be easy, can it? At least, now I can buy a new card with proper warranty!

 

[Evadae]

Did you register the card warranty with Powercolor when you bought it ? You should have done. RMA to Powercolor.

I don't remember seeing a registration card in the box (just had another look), and nothing on the website either (I have used the invite code for the Devil Club however).

Apparently they go by S/N tracking and invoices (not allowing switching of ownerships).

 

[Evadae]

Have you flicked the switch over to the other BIOS on the 5700 in case that is corrupt and try again?

https://bit-tech.net/media/image/2019/9/a5b1df1a-db18-474f-ae7d-9ec8da0f5ff3.jpg

Yeah I tried that too. I will try the card in the PC of my partner's brother this weekend as he got a gaming build with a psu beefy enough to handle it.

Thanks all for the comments. I do admit thinking I'd have the 1+ year long manufacturer warranty past the 90 days when I bought it... Lesson learnt!

Someone on reddit (Legal Advice sub) said that due to the way it was described (ie. Ex display, as new/minor cosmetic) I'd have a good case for a sub-6months Cons. Rights claim.
I'll try that if Powercolor tells me to bugger off.

"Open Box/Ex-Display Product is in nearly new condition but may have been opened or have minor cosmetic damage to box or product. Product is sold with 90 day warranty which supersedes any other reference to warranty within product title or description."

 

[Evadae]

Thanks everyone for your advice. The mention of the Cons. Right in an email triggered re-opening of the RMA which led to a replacement order placed to the wrong address, called to change it before shipping but no exdisplay in stock so was offered a refund that has now gone to a closed bank account via paypal...

Can't be easy, can it? At least, now I can buy a new card with proper warranty!

 

[Evadae]

Well I'm now thinking of the 2070s model of gigabyte (not aorus, way too pricey. But the gaming oc or windforce oc).