Soldato
- Joined
- 14 Apr 2004
- Posts
- 11,886
- Location
- UK
Yeah, that's right baby . . a RANT!
I work at a large chain store that sell DIY stuff as a part time job whilst at uni. I only work weekends which is adequate.
Anyhow here's my story for today; I'd started my shift (8 hours) and did the usual, geared myself up and picked up the equipment for what I'd need for the day. My supervisor asked me to be the telephonist for the day. I went to the office and started working, whilst dealing with a few customers it started to get rather busy on shop floor we were short of staff and I could hear Jackie putting out her second call out. As soon I dealt with a customer, I obliged to assist her. When I approached her, she said customer saw this Black and decker kit for £7 something and it's coming up at £12.48. I started walking with the customer back to the aisle where he had picked the item up from and whilst walking there I told him that if the product details had corresponded with the label, I'd honour the price.
We had arrived there and I had instantly seen that the product was misplaced and I told him the barcode didn't correspond. It was then that this guy had turned in Satan. He started shouting and ranting on about how he couldn't care less about if the barcode corresponded. After he finished ranting I cut him short and told him it was fairly blatant that it was misplaced and he said to me "Well it's not my fault naaa then is it? Yo' staff should place it where it belongs and you have said you would have honoured it because it also says black and decker". Cue 2 minutes of ranting I was ready to get him thrown out of the store for being abusive, anyways I just patiently stood there and folded my arms till he had finished, couldn't believe this guy, he was starting to square up towards me little fatty, I'm rather stocky and do boxing, so I'm not exactly small. After he was done I just said "Sorry sir, I can't do anything for you" and I then started to walk off. He then demanded to see a store manager. At this point I obliged and walked off to call the service manager, on my way there I met another member of management who was the best member of management I've ever had. Anyhow I told him customer wanted to speak with you and he was being rude, manager walked over and asked him what the problem was. Mr Arsey started going on about how he works in a multi-million corp and how they'd treat customers, manager had just told him we'll take it off the shelves as it's a misprice but we can't sell it to you. Customer had started walking off with his two baby girls groaning. Over £4 this guys embarrassed himself and made himself look like an arse. If he was nice and calm my manager said I'd have give him what he wanted.
Straight after, I went back to the office and answered a phone call and I heard the following "I've ******g had enough, I'm really 'peeeved' off . . . " I cut him short and told him to hold on a minute, I then proceeded to kick back and put my feet up, I then answered the phone and just blagged him off.
An hour later I was talking to the girls at the returns desk, after a while customer asked for assistance, I was happy to help as per usual. He had explained that he wanted a hedge trimmer and that there were none on the shelves apart from the display model which was literally brand new. I had told him we can't usually sell display models we're told it's store policy. The customer became rude and started ranting on about stupidity and logic. He then asked for a manager. I got my supervisor and told him the customer was moaning and being rude. My supervisor asked store manager if we could sell it, the manager had said yes at your discretion. My supervisor had approached the customer and his tone was out of order. Result? He didn't get anything.
Lets just say there were a couple of more incidents and I had never dealt with so many rude people in one day!
On the flip side, a customer was very polite and they wanted a product, I saw a little mark on the side and the customer wasn't too fussed as it was literally a bit of dirt. Anyhow I instantly got the customer 10% off his £500 purchase and helped him to his boot.
I really don't understand why people continue to be foul mouthed and rude. It gets you absolutely no where. Be nice and genuine people will usually go out of their way to help you.
/Rant.
I work at a large chain store that sell DIY stuff as a part time job whilst at uni. I only work weekends which is adequate.
Anyhow here's my story for today; I'd started my shift (8 hours) and did the usual, geared myself up and picked up the equipment for what I'd need for the day. My supervisor asked me to be the telephonist for the day. I went to the office and started working, whilst dealing with a few customers it started to get rather busy on shop floor we were short of staff and I could hear Jackie putting out her second call out. As soon I dealt with a customer, I obliged to assist her. When I approached her, she said customer saw this Black and decker kit for £7 something and it's coming up at £12.48. I started walking with the customer back to the aisle where he had picked the item up from and whilst walking there I told him that if the product details had corresponded with the label, I'd honour the price.
We had arrived there and I had instantly seen that the product was misplaced and I told him the barcode didn't correspond. It was then that this guy had turned in Satan. He started shouting and ranting on about how he couldn't care less about if the barcode corresponded. After he finished ranting I cut him short and told him it was fairly blatant that it was misplaced and he said to me "Well it's not my fault naaa then is it? Yo' staff should place it where it belongs and you have said you would have honoured it because it also says black and decker". Cue 2 minutes of ranting I was ready to get him thrown out of the store for being abusive, anyways I just patiently stood there and folded my arms till he had finished, couldn't believe this guy, he was starting to square up towards me little fatty, I'm rather stocky and do boxing, so I'm not exactly small. After he was done I just said "Sorry sir, I can't do anything for you" and I then started to walk off. He then demanded to see a store manager. At this point I obliged and walked off to call the service manager, on my way there I met another member of management who was the best member of management I've ever had. Anyhow I told him customer wanted to speak with you and he was being rude, manager walked over and asked him what the problem was. Mr Arsey started going on about how he works in a multi-million corp and how they'd treat customers, manager had just told him we'll take it off the shelves as it's a misprice but we can't sell it to you. Customer had started walking off with his two baby girls groaning. Over £4 this guys embarrassed himself and made himself look like an arse. If he was nice and calm my manager said I'd have give him what he wanted.
Straight after, I went back to the office and answered a phone call and I heard the following "I've ******g had enough, I'm really 'peeeved' off . . . " I cut him short and told him to hold on a minute, I then proceeded to kick back and put my feet up, I then answered the phone and just blagged him off.
An hour later I was talking to the girls at the returns desk, after a while customer asked for assistance, I was happy to help as per usual. He had explained that he wanted a hedge trimmer and that there were none on the shelves apart from the display model which was literally brand new. I had told him we can't usually sell display models we're told it's store policy. The customer became rude and started ranting on about stupidity and logic. He then asked for a manager. I got my supervisor and told him the customer was moaning and being rude. My supervisor asked store manager if we could sell it, the manager had said yes at your discretion. My supervisor had approached the customer and his tone was out of order. Result? He didn't get anything.
Lets just say there were a couple of more incidents and I had never dealt with so many rude people in one day!
On the flip side, a customer was very polite and they wanted a product, I saw a little mark on the side and the customer wasn't too fussed as it was literally a bit of dirt. Anyhow I instantly got the customer 10% off his £500 purchase and helped him to his boot.
I really don't understand why people continue to be foul mouthed and rude. It gets you absolutely no where. Be nice and genuine people will usually go out of their way to help you.
/Rant.
