Retailer messes up delivery - what now?

Domo · 26 Feb 2006 at 23:18

Some advice needed please..

We ordered some furniture from a mainstream retailer online.
It came delivered in several packages but upon inspection the contents are from different colour ranges.

As we're outside their weekend delivery area, I'd already taken a half day for the initial delivery and now they're refusing to exchange the goods at a time which suits me (I don't want to waste another half day).

What can I do? They're very insistent they can't deliver at weekends in my area but they messed up?

Rotty · 26 Feb 2006 at 23:27

tell them that you are rejecting the goods and you require a refund , that may lead to a change in attitude

BrenOS · 26 Feb 2006 at 23:41

Just get new carpet and curtains.

Domo · 26 Feb 2006 at 23:45

BrenOS said:
Just get new carpet and curtains.

lol - maybe that's the retailer's strategy.
Unfortunatley it comprises two types of wood - one lot is natural (our preference) and the other stained.

ScarySquirrel · 26 Feb 2006 at 23:48

Rotty said:
tell them that you are rejecting the goods and you require a refund , that may lead to a change in attitude

I would go with this, you may find they change their tune and be a bit more helpful to keep the sale

Helium_Junkie · 26 Feb 2006 at 23:48

There is nothing you can do, at all. Accept it

You are going to have to live with unmatching furniture for the rest of your life.
Sorry :/