Returing fualty monitor, where do I stand

FooAtari

FooAtari

FooAtari

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29 Jan 2007
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Im sure there are many threads on this subject, but after 15 mins searching I cant find an answer

Basically I have a fualty monitor I bought around 6 months ago from a local shops. I have stupidly lost the receipt, but paid by switch so have the details on my statements. Do I require the receipt to have the shop do anything?

I understand, it's the shops responsilbity to repair/provide replacement? They cant simply tell me to return it to the manufacturer?

Im going tomorrow morning and just want to know if Im wasting my time? And if not what I should be expecting them to do about it.

The fault is that the screen fades off after a random amnount of time, and lines appear down it. I need to turn it off on to restore the image, only for it to happen again in another few mins. Tried the monitor with different cables and computers, same issue.

Thanks
 
I don't think you need the receipt but you'll need proof of purchase. How did you pay? If you paid by credit card it shouldn't be too difficult. Cash might be a bit of a pain though :(
 
FooAtari said:
I understand, it's the shops responsilbity to repair/provide replacement? They cant simply tell me to return it to the manufacturer?
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That isn't entirely the case...i think it depends on the fault, how long ago you purchased it before you returned it and whether you took out the store's own insurance. But don't quote me for that. :)
 
Well I can deal with returning it I guess. I was hoping the shop could provide me with a copy of the receipt to help me do this. On the RMA form, it said receipt/proof of purchase was required. Does a statement count as proof of purchase?
 
The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty. Even after this 6 month period, if the item breaks down prematurely , you should always go back to the shop or retailer in the first instance.
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After 6 months you must prove they WERE faulty when you bought them. This is your problem is you proving it, you could use an independent technician to make your case but I guess that's pushing it to far. It might be easier just to send it back to the retailer if they play up.
 
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afaik, its the retailer's responsibility to provide a route to repair/replacement but for something such as a monitor, you will often find it quicker dealing with the manufacturer directly rather than waiting for them to sort it for you.
 
After looking through my statements turns out it was 7 months since I bought it which may make things slightly more difficult. I'll see what they say.
 
FooAtari said:
After looking through my statements turns out it was 7 months since I bought it which may make things slightly more difficult. I'll see what they say.
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Don't see why...I had a TV repaired that was 23 months into a 2 year warranty. Had it repaired with no problems.
 
KelticDaz said:
Don't see why...I had a TV repaired that was 23 months into a 2 year warranty. Had it repaired with no problems.
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I meant with the shop as its over 6 months

I dont mind RMAing it, but my lack of proof of purchase may be a problem I think. I have a statement, but it just the name of the shop and the value of the purchase. Could be for anything really, so not sure the manufacturer would accept that.
 
Who's the manufacturer?

Sometimes all you need is the serial number as they can use it to work out when the monitor was made eg - I returned one to Samsung earlier this year and all they asked for was the serial number. They were able to pull up its manufacturing date to determine whether it was within its 36 month warranty.
 
Yuraku... Yeah I know.

Its basically an identical monitor to the DMG one Overclockers were selling a while back. Specifically says on their site that they require an invoice.

I've seen a Samsung I really like and I'm so tempted to buy it, but this one is only 7 months old so seems a total waste. And it's actually a good monitor when it works.
 
I can't believe I didn't think of that...

/loads open office.

Edit
Done. I have another invoice from the same shop, so looks near as dammit the same. Thats should give me the full 3 years collect and return. :D
 
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