Return both?

kouk · 6 Nov 2007 at 22:51

Hi,
I have 2x1gb of ballistix 5300 and I'm pretty sure one of them is faulty
Maybe a sillly question, but do i have to return both sticks? as they are sold as matched pairs?

Thanks.

CyZMyAssBaby · 6 Nov 2007 at 23:03

have you run memtest? Yes (RMA) both sticks as bought as a matching pair

kouk · 6 Nov 2007 at 23:12

Ok, cheers for the reply.
I can't boot the PC with the stick I've isolated as being faulty, so no tests.

Thanks again.

CyZMyAssBaby · 6 Nov 2007 at 23:29

kouk said:
Ok, cheers for the reply.
I can't boot the PC with the stick I've isolated as being faulty, so no tests.

Thanks again.

No problem

sammie377 · 7 Nov 2007 at 00:07

Give Crucial a ring their service is the best you can get.

CyZMyAssBaby · 7 Nov 2007 at 00:39

sammie377 said:
Give Crucial a ring their service is the best you can get.

Very true as sammy337 points out if you ring them they will send replacement modules same day as you return. i have read this on the forum is a service that is provided by crucial if you are without a pc.

Maybe Yellow Beard may appear and confirm

simonnance · 7 Nov 2007 at 00:47

Yellow Beard is Corsair isnt he?

CyZMyAssBaby · 7 Nov 2007 at 00:50

yes Yellow Beard works for Cosair my error soz

CyZMyAssBaby · 7 Nov 2007 at 01:43

Phone Crucial for free on 0800 013 0330