Return LG monitor, insane eye burn

mightybill · 29 Aug 2020 at 12:33

Hi I would like to return a monitor I bought a few days ago please, I spent many hours trying to get a setting where my eyes do not burn to death but it's got to the point where i cant even look at the monitor and would like to return it please. I have used a benq for 5 years without any eye issue before.

Firestar_3x · 29 Aug 2020 at 12:35

You need to post in the customer service section.

Diddums · 29 Aug 2020 at 12:37

Not trying to be a smartass here, but have you turned the back light down? I had a monitor once which hurt my eyes a bit and turning that down sorted it.

Burnsy2023 · 29 Aug 2020 at 12:40

Have you tried turning the brightness down?

tres · 29 Aug 2020 at 12:43

mightybill said:
Hi I would like to return a monitor I bought a few days ago please, I spent many hours trying to get a setting where my eyes do not burn to death but it's got to the point where i cant even look at the monitor and would like to return it please. I have used a benq for 5 years without any eye issue before.

Go to an optician. "Where my eyes do not burn to death" is not normal.

cyber69 · 29 Aug 2020 at 13:03

Burnsy2023 said:
Have you tried turning the brightness down?

lol

OP’s next post will be ‘Return LG monitor, screen too dark’

Rroff · 29 Aug 2020 at 13:15

For fastest response you need to contact OcUK via one of the methods from WebNote downwards here:

https://www.overclockers.co.uk/support

Alternatively

https://www.overclockers.co.uk/forums/categories/ocuk-customer-service.72/

Rroff · 29 Aug 2020 at 13:17

tres said:
Go to an optician. "Where my eyes do not burn to death" is not normal.

Oddly enough I found BenQ bad for this - not tried their latest stuff but around 2013 or so a lot of their monitors like the XL2420 range were like staring in an older generation "ultra-bright" LED with that slightly icy blue hue to the backlight.

Steeps · 29 Aug 2020 at 13:22

It's probably set to gaming mode by default, turn off gaming mode and use standard if you want to save your retinas. I use standard for photo editing then only turn on gaming mode when in a game as it is very bright for standard use.

Alternatively: https://www.overclockers.co.uk/forums/threads/gunnar-lightning-bolt-360-gaming-glasses.18896782/

Puzzled · 29 Aug 2020 at 13:38

I leave my LG on reading mode at about 30% brightness. Higher than that for long periods is really tiring on the eyes

mightybill · 29 Aug 2020 at 16:47

webnote just leads to a form requiring an rma number for parts return. Says to come here. I've posted in support now thank you.

RJC · 29 Aug 2020 at 16:54

As you have posted in the customer section, I will close this.