Returning a monitor under DSR

nosluom

nosluom

nosluom

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9 Jan 2009
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Hey all

Sorry if this is in the wrong section, i wasn't quite sure where to post it. If i'm returning a monitor under the 7 day DSR thing are you aloud to take the monitor and drop it off yourself or do you have to get the monitor couriered back to overclockers? I had the monitor delivered originally but i'm gonna be up near there tomorrow so thought it would be easier to drop it back off myself and save on postage as well. Is this aloud or is there some silly small print that it has to be delivered back?

thanks in advance
 
You can deliver it yourself.

Make sure you package it properly with the RMA number in 2 places as per the e-mail you will have received from OcUK:

Items must be packaged properly and shipped in a PLAIN OUTER BOX. ALL RETURNED PACKAGES MUST HAVE THE RMA NUMBER CLEARLY VISIBLE ON TWO SIDES OF THE OUTER PACKAGING. Any items that are poorly packed or received without RMA numbers will be REJECTED and subject to a £12.50 + return shipping + VAT charge.
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thanks for replying mate :) do i definately have to package the actual monitor box in another plain box?? There's not a chance i'll find a plain box big enough to fit the monitor box in. Can i not just wrap it securely in brown parcel paper? :/
 
if you're dropping it off there's no need for an extra box. I'd just have a word with then and explain what you're returning, your rma number and your details. get someone to give you a receipt for proof of return in case it gets lost.
 
COYS said:
if you're dropping it off there's no need for an extra box. I'd just have a word with then and explain what you're returning, your rma number and your details. get someone to give you a receipt for proof of return in case it gets lost.
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I just wrapped something I returned in brown paper using the original box, addressed it to OcUK and put the RMA number on twice as requested.

I didn't want to risk any complications of them rejecting the item.
 
well, i'm no expert on British legislation regarding DSR, but

DSR stands for Distance Selling Regulations, right? so why should this be labeled RMA? it shouldn't be returned to manufacturer, there's nothing wrong with it now is it?

most european countries have a 7 day period for money back for wares bought over distance right? (internet)

our (Slovak) law doesn't state how the wares being returned must be packaged or that it cannot be damaged or whatnot. it only states, that you (consumer) have the right to return the wares within 7 working days, starting the day after the day you picked up the wares.

was just wondering why he should label it RMA o.O
 
RMA stands for return merchandise authorisation, so a general terms for returning an item whether faulty or not. Its just more commonly used for returning something that is faulty.
 
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