returning faulty phone to Orange?

[freebooter]

I need to return a phone to Orange as the screen has a deadspot on it. I bought it 2nd hand but have the receipt. What I don't know is whether the original purchaser would have had to give his name when buying it and if so whether this will cause any problems for me when I take it back.

Has anyone taken a phone back to Orange with a fault? What is the procedure and are they likely to ask for a name and check it against the original buyer somehow?

thanks

 

[mattyprice4004]

Usually buyer information is recorded against the phone.

Also, they're perfectly within their rights to do nothing as the rights with the retailer are with the original purchaser.

 

[DIABLO]

Orange won't touch it I don't think unless the original buyer does it, you might have better luck sending it to the manufacturer.

 

[Pawnless Endgame]

I'm not sure with other brands, but I'm pretty sure I read on here that Samsung-specific phones are best to go back to Samsung rather than Orange to cut turnaround.