returning item question

[marktruman]

So I bought a monitor from an unnamed online store, tried it, and realised its not for me. I then asked for a return and they said " because it's been used we can't accept a return "

is this correct? I thought you can return items no questions asked within 14 days. granted it has been used though

 

[marktruman]

Thats not correct, you can return within 14 days the company is talking rubbish. It doesn't matter that it has been used, when buying online you have extra rights to test the item as you would in a shop.

ok, so shall I ring them up and say " nope, thats not correct I have 14 days ? "

 

[marktruman]

as others have already stated the seller is talking rubbish. but just be aware that they can deduct a value from the refund (as long as it's mentioned in there t's & c's of sale - if not bad luck for them) if you have reduced the value of the item e.g. there are an scuffs or marks on the monitor. they don't sound like the most reputable retailer so make sure you don't give them a reason to reduce the refund value. so make sure you return all the cables etc that came with and it's always worth wiping any sweaty finger/thumb prints off the screen too.

it's a large retailer