Returning unopened item

B&W · 10 Sep 2011 at 23:35

Hi, need to return a pushchair in a shop as ive just been gifted a better one. I have the reciept and it's unopened. The notice on the back of the reciept says:

"refunds and exchanges can only be given on goods purchased within 14 days"

Thats is fine as it has only been 7 days but I dont want a exchange just a refund, the lady on the phone said its fine but the man in the shop is a bit grumpy so im wondering if he says your only getting a exchange do I have some statutory right or something to get my money back or is it purely dependant on the shopkeepers good will?

B&W · 11 Sep 2011 at 00:28

we'll see tomorrow, the lady on the phone said its fine and there policy says they do. thats two things in my favor.

B&W · 11 Sep 2011 at 00:32

Raymond Lin said:
Just be nice to her and if its sealed then you should be fine.

yeah but if the grumpy gits there then its a different matter.

B&W · 11 Sep 2011 at 20:45

robskinner said:
You can feel for small shops in this situation, maybe they only keep one in stock and have ordered a replacement now. You come along and want to return a perfectly good item and they now have more money tied up in stock than before you came in.

I would think through the possibility of offering them a restocking fee if they say no, so offer say 10% less refund than the cost of the item to allow them to cover their extra costs on your lost sale.

If its a pushchair and its a small business then is it a specialist baby shop? If so maybe take other goods to same value or a credit note for future use (suggest you use soon though, you never know how long any business will last in current circumstances). I am assuming you are getting a pushchair due to having young kids btw

yeah i came in said to him I need to return it and I need to buy a couple of thing. He refunded it on the card I bought it from and I bought about £30 of stuff from him, ive bought a cot off him for £230 before so he knows i'll end up returning some time in the future.