Returns policy in Matalan

SteveB_NI · 2 Jun 2006 at 13:33

Does anyone in here happen to know the returns policy in Matalan - i.e. if I bought something using cash or switch would I be able to return it within a certain number of days and receive a full cash refund / switch refund.

Cheers

jezsoup · 2 Jun 2006 at 13:37

As long as its in the condition you bought it in witht he labels on, sometimes they may be nice to you if you have taken of the labels but kept them. Im pretty sure its much the same as most other major clothe shops.

SteveB_NI · 2 Jun 2006 at 13:40

Thanks, that what I thought but just wanted to make sure before I bought it... its for someone else, I'm just doing the donkey work lol.

I know a few shops only give out credit notes when returning clothes

jezsoup · 2 Jun 2006 at 13:42

Yeah I know of a few shops that do that, but they only do that after a certain number of days after you purchase the item, usually 28 days I think.

ArmyofHarmony · 2 Jun 2006 at 13:42

When i worked at matalan im pretty sure you got a full refund within 18 days or something...

keep the tags on though

loopstah · 2 Jun 2006 at 18:04

Refund period is 28 days.

If you bring the receipt with you then you can get a full refund.

If you don't have the receipt then you can get vouchers to the same value.

If you don't have the receipt then make sure you bring your Matalan card with you so they can check up on the system to prove you bought it.

If you don't have a receipt or your Matalan card they can still check up on the system using your Postcode and Surname.

If you haven't got a receipt and don't have a Matalan card and the muppet on the till used a generic number when you bought it then you might have some trouble.

That's how it worked before I came home tonight anyway.

SteveB_NI · 3 Jun 2006 at 07:47

loopstah said:
Refund period is 28 days.

If you bring the receipt with you then you can get a full refund.

If you don't have the receipt then you can get vouchers to the same value.

If you don't have the receipt then make sure you bring your Matalan card with you so they can check up on the system to prove you bought it.

If you don't have a receipt or your Matalan card they can still check up on the system using your Postcode and Surname.

If you haven't got a receipt and don't have a Matalan card and the muppet on the till used a generic number when you bought it then you might have some trouble.

That's how it worked before I came home tonight anyway.

Cheers

Now i need to go shopping lol. But not right now, going to sleep for a bit after nightshift!