Returns to OCUK

[JHONO]

Hi all Recently bought some new hardware, it arrived on tuesday 25th.

Im happy with the most of it (patch cable, sennhieser headset). Thing is im not too happy with the westerm digial mybook world 500GB ethernet hard drive. It doesnt meet my requirements, slow and unrealiable.

Just wondering on the retuns policy though. Ive read it and understand what needs to be done. Thing is Do OCuK except returns of items that are non faulty?
since ive no need to keep the ethernet hard drive. I still have the box and all manuals, disks etc and the plain box that it was delivered in?

Thanks

 

[RJC]

Send them a web note and they should be able to give you a refund as your covered under the distance selling act.

7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via the Returns on Line section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.

Rob

 

[AtreuS]

If it is slow and unreliable then surely its "not of the required" quality? how is it unreliable anyway?

 

[Yewen]

Send a RMA enquiry webnote and youll get a reply tommorrow.