Riddle me this, OCUK!

Soldato
Joined
30 Sep 2003
Posts
6,189
Forgive the wall of text. If anyone has a spare 5 mins i'd appreciate some input as I have no clue whatsoever!

Two weeks ago we built and imaged 36 machines for a client, boxed them up, and went on-site a few days later to join them to the domain and finish things off. The monday after one went down - the HP logo flashed up but it never booted into Windows. There was no 'drive/OS can't be found' message, or any indication of booting into Windows or even a post message - the PC would just reboot and loop like that forever. We thought hardware and arranged for it to be sent to us. The next day another went down and the day after two more - all with the exact same problem and looping at the HP logo. Now we thought dodgy image (although how that would prevent the machines trying to boot from something we didn't know) and said lots of rude words. When the PCs arrived we checked that we could get into the bios, which we could, and that the settings were correct, which they were, and tested the hardware. All was fine. We reimaged one machine and everything worked. Weird. With the next machine we messed about with everything we possibly could and after a day or two the machine sprung to life. Unfortunately we had no idea what made the difference. With the 3rd machine we booted up and left it looping for a while - no change - and while it was looping we unplugged the monitor and plugged in an ancient crt - straight away the 'windows failed to start correctly .. ' message appeared and we could boot normally. Apps still there, on the domain - everything was fine. With the 4th PC the same behaviour - PC constantly switching itself off at the HP logo, never positing or trying to boot from the HD (despite the HD being detected in the bios), until we plugged in the CRT and it instantly sprang to life. Is this some weird power issue? Is our CRT magic?
 
Are you using the good old VGA connection?, some el-cheapo VGA cables don't have all the pins connected (just like the early cheap SCART leads).
 
Were the TFT's running through DVI? Could it be something to do with that? Or HDMI even? Is it possible there are some resolution conflictions or something like that with the TFT's?
 
The monitors were running through vga and connected by a dvi adapter. We did try a monitor with dvi straight to the PC on the 4th machine to try and rule out any funny connector issues - the PC still looped :confused:
 
It was plugged into a vga card. We did try the onboard gfx with the same results. I think i'll have to go with a magic crt.
 
Could it be a user error?
User loses their PC because they have messed around with it. They start using a second PC which also gets fubared, they move on to the next and so on.
 
Not sure how the user could lose the PC :)

Looked for any bios updates?

We did upgrade the bios on one after the fix - the problem hasn't happened since so there's no real way of testing. It's more that i'm curious how plugging a crt into the gfx card could fix this. Usually there's some logic behind this job, but I can't think of a single rational explanation.
 
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They lose it because it stops working. They then use a different PC from the same batch and proceed to break that one in the same manner.
 
Ah, I get you. One user did use two of the machines. The other two were used by different users on different floors with different monitors.
 
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