Rift Poor Sensor Tracking Quality

[Marky]

Hey all,

I took delivery of the Rift today! Super excited! However, I’m struggling at the first hurdle

I went through the setup, but I keep getting the “Poor tracking Quality” on both sensors. I’ve tried the headset and two sensors on all different combinations of USB but still get the same thing. The only other USB devices I have are the keyboard and mouse - and I’ve even tried without them plugged in.

I’ve gone past the window a few times and got to the VR setup, pointed at the spheres and then got teleported into the room with the robot. Managed to hang in that room for a couple of minutes before the Tracking went haywire and I couldn’t continue any further.

I’ve tried updating drivers and BIOS. I’ve also tinkered with the power settings to no avail.

Bit gutting since when it worked perfectly I was absolutely blown away!!

I’ve got a few things I still need to try, but thought I’d post to see if anyone has any tips.

My motherboard is an ASUS Z170-A (Also, as I side note - It has a USB3.1 port which, after a drive update, has now completely stopped working Not going well is it? Haha)

Thanks,

Marky

 

[Marky]

Sorry to hear you are having problems!! Did you say it was working at one stage and then stopped working and hasn't worked since?

Wonder did a windows driver update mess things up?

I am just off out, so haven't time to help right now.

Just a quick question, are you using windows 10?

Are you using XMP in the bios? (XMP has been known to cause USB issues on that motherboard)

things to try

Update the bios. see if that works.
Make sure you download the updated drivers for USB for the Oculus rift from Asus.

It worked for about 2 minutes into the robot demo - and then it all went sour - Since then I’ve not had it work properly.

I’m on Windows 10 and I have updated the BIOS. Strangely enough - I have heard of the problem with the XMP being enabled - I’ve tried twice to turn XMP to Auto but every time I save it doesn’t save it properly :/ Something fishy is happening I think - I do wonder if it has something to do with it...

I also tried download the beta drivers from Asus for the motherboard but trying to open the Setup file doesn’t do anything...

 

[Marky]

Are you in a room with lots of windows/mirrors in line of sight of the sensors?

One side of the room is basically a full wardrobe of mirrors - Could that be affecting it?

Edit: I should say that the error I’m getting is when you setup the sensors - The test is telling me there is unnecessary lag between the sensor and the computer rather than it being a problem of seeing the environment.

 

[Marky]

That's odd, there is definitely something fishy going on there with the motherboard. I agree with you there.

The problem with XMP and the USB ports even affects add-in cards. I remember this because it was a board I was looking at when thinking of upgrading my computer for the Rift. I didn't buy it because loads of people seemed to have issues with it and Rift. It's not a problem with the Rift itself, it just uses a lot of USB bandwidth and that highlights the problem.

Are you overclocking at all? Maybe you should reset the bios to defaults and see what happens?

I’ve also reset the BIOS to defaults

However, when I do it tells me what changes are going to be made - one of which is turning XMP to Auto but when I exit and save I load up the BIOS again and XMP is back on the previous setting...

Not sure why it isn’t saving the settings

 

[Marky]

The rift is quite fussy on USB bandwidth, there is a setup guide on the oculus subreddit that has a powershell script that disables power management etc. Sometimes it can work better if you unplug other USB devices, apparently the included xbox 1 wireless adaptor can cause issues.

Try to avoid having the sensors on a hub.

https://www.reddit.com/r/oculus/wiki/touch_360_roomscale

Thanks for that - Got a few things to try when I'm back home! If I have no luck tonight, I think I'm going to get the USB PCI card that everyone is recommending - To be fair, if I have the rift/sensors plugged in, I'm strapped for sockets anyway

 

[Marky]

Tell me about it! Up until my rift arrived on Wednesday I had no USB3 devices, I've ordered that card, a 3rd sensor, all sorts of brackets and USB extension cables, most of which turn up today!

I've barely put the thing down since owning it. All extra furniture has been evicted from the lounge.

Hahaha I can sense this is the way I'm going to be heading - As I said, I've only had it working perfectly for 2 or 3 minutes, but I was completely blown away! Really hope I can get it working tonight so I can try some proper games - I'm already considering moving some furniture around in another room

 

[Marky]

I hope the card solves your problem. I am not sure it will though. Fingers crossed

I'm going to have another look at my motherboard tonight - I'm hoping there's a reset button or something on it that will reset it to default settings properly. Fingers Crossed! I'll keep you posted

 

[Marky]

Well... I think I've tried everything and still not tracking properly

Think I've gotta take the hit and order the USB PCI-e card No Rifting for me this weekend

 

[Marky]

Just curious, what version of the Oculus software are you running? If you go into settings and then general, scroll to the bottom of the screen, it should be oculus app 1.16.

Will you try a couple more things before giving up?

Remove the oculus software and reinstall it. Then do the following.

First download oculus tray tool from here

https://www.dropbox.com/s/k3srn92fzf3utbs/OculusTrayTool_0.69.2.zip?dl=0

Unzip it and run the app using admin rights. When the app starts, click the boxes that say start with windows, start minimized and use Audio Switcher. Then in power options check to make sure your current power plan is high performance. Also in the USB selective suspend, set that to disabled. Ignore everything else for the moment. You can close the app if you want now. If the PC isn't set to high performance, set it to that now, just for troubleshooting purposes.

Now reboot the pc and go into your bios. I don't know what memory speed you have but try to disable XMP and set your ram speed to a lower speed, try 2666mhz.

When your pc boots backup try the rift and see what happens.

Thanks so much for all your help Melmac - I've tried all of the above, but still nothing

I'm going to pop out now, and I will pop by a physical computer competitor store and see if they are selling any USB 3 PCIe cards - If not, I'll waiting until next week

 

[Marky]

Damn How frustrating are computers??

When they work they're great, but when they don't, I want to throw them out the window

I bought a Dynamode USB3 PCIe Card but it isn't working properly at all. I don't think it likes Windows 10, so that'll have to be returned at some point...

Think I got to wait for the Inateck card the whole Oculus community raves about

Word of warning to anyone thinking of getting an Oculus - Make sure you don't have an ASUS Z170-A Motherboard - I've been reading so many forum threads on people having this exact same issue

 

[Marky]

Ooooohh baby! I think I got a solution! And Melmac you were so close hahaha!

I went back into my BIOS and changed the RAM speed to 2133 and it's working absolutely perfectly!!

I read on another forum the USB ports go haywire anything over 2400... Very strange! But I'm off to play in the VR world!

Thanks again for all your help!

 

[Marky]

Class!! And dammit, I was going to suggest the lower spped


add me to your friends on Oculus and join me and fluke for some dead and buried!! Add fluke as well his name is FlukeRogi on oculus, mine is Melmac12. we are online now

Will do dude! Tonight I tried the demos, Bullet Train and Robo Recall. I also tried SteamVR and tried to get Elite Dangerous going but couldn’t figure out how to control the ship with my PS4 controller - but that’s for another day

Robo Recall is just absolutely silly fun! I already really want a third sensor so I can do full 360 robot shooting I finished up tonight sweating like crazy and my headset was pretty wet - Gross

But overall, I’m pretty blown away by it - I really didn’t want to stop but unfortunately I have **** to do tomorrow

 

[Marky]

The only annoyance is reality reality getting in the way of virtual reality.

Play Elite in 2D first, get used to it, then switch to the VR version. It also helps when you suddenly realise he size of the stations you've been docking at in 2D

Haha so true - Coming away from VR after playing it solid for a couple of hours was a bit trippy

I flew one passenger mission in Elite last time - It blew me away from the start when I was in the station - Soooo much bigger in VR than in Normal play! I still need to tweak the settings in Elite though. Is there a way to lock my head in place? I sit in a seat that I can recline in, and when I do, my head goes through the ships chair

Quick correction for anyone who wants to add me. On Oculus Home I'm just Fluke, on Steam I'm FlukeRogi.

I'll add you both tonight!

Im not sure why they say that USB bandwidth is the problem as I have all of my three sensors plugged into one USB port via a hub.
The problem is power, a Powered USB hub solved all of the problems I had.

In my scenario, it was the RAM frequency that was the problem. The Asus Z170-A apparently has issues with RAM frequency and power to the USB ports. I reduced the RAM frequency down to 2133Hz and it's been perfect ever since!
I think I still plan on getting the USB 3 card, as I only have about 1 spare now...