RMA Corsair a nightmare!!

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Well, The post was right, and I have my RMA number now, and I may have been a bit hasty worrying about the cost to send to USA!
BUT, this process did start last wednesday!

And once you go through the 'lodge an RMA issue' bit, you would expect an email back within 24 hours with an RMA number and address? They have all the info surely!! :eek:

Not send you an email saying its accepted, then saying fill this bit out again, then finally get your RMA number?!! Not very streamlined in a world of computers!!! :confused:

Well, fingers crossed my problem is close to an end! I will send the ram back by airmail today, and post when I get it back?

Anyone taking bets on how long this next bit will take? And 'if' my next post on this will be from my 'real' rig!!!! :p
 
Tooks said:
Rapier, if you're not happy RMA'ing direct to Corsair, then speak to OCUK. They will sort it for you, but they will have to test it and they will still have to send it back to Corsair for replacement, the same as any other memory company really.

You will need to post your RAM back to OCUK anyway, but for a few pence more, you can send it to the US for direct replacement. I accept that getting the RMA from their website does seem to be a pain though, and that could definately be improved.

But, stuff goes wrong sometimes, we all have to accept that!

If quick RMA is a priority for you, then Crucial memory for you next time?!
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Yes stuff does go wrong, but the product wasnt working at all in the first place and its taken 2 weeks to get a RMA and it'll take at least another week to send and receive it back.

Now how would you feel if ocuk took 3 weeks to deliver your goods?

shrug, thats life i guess
 
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OCUK took just over 3 weeks to replace my RAM, which is why 2nd time around I went direct...

westma, sounds like you went for the airsure service?

I just went bog standard airmail, but yours is more secure!
 
I've just navigated the RMA forms myself on their website for returning, coincidentally, a stick of my TwinX 6400 C4... must be a bad batch. The thing was rockin' for 2 weeks then suddenly fried, no overclocking even.
 
What Pastymuncher said is correct - anyone who buys a product from OcUK has a contract with them. OcUK are obliged to provide service for these products for up to 6 years by consumer law.

They are also obliged to deal with a repair, replacement or refund without causing significant inconvenience. This includes the time aspect and postage costs. As computer components will rarely be repaired, they need to replace the item in a timely fashion or else provide a refund.

Don't let them tell you otherwise as this is the UK consumer law and applies to all businesses. Their customer support team stating otherwise is just a demonstration to the managers/directors lack of knowledge or appreciation of UK laws.

I had a problem with some Geil RAm bought from OcUK, so I RMA'd it recently. I ended up waiting 40 days before losing my rag and learning the law. Once I stated my rights over the phone, I had a new set of RAM of my choice in the post to me within a day. This is the service that should be given without threats of solicitors and compensation claims tbqfh.........

Don't be ripped off too, make sure you know your rights ;)
 
it doesnt state in any TC when you buy this memory from ocuk that you have to do a direct RMA with the company that made it

ocuk should swap this tbh not you

i was about to buy corsair memory but i dont think ill bother now
 
Even if they state this in their T&C's, this would constitute an 'unfair condition' and would therefore not be valid.

Retailers need to appreciate that the buck stops with them, and by law they MUST provide this backup.

The only time you should need to contact a manufacturer direct is if the retailer is no longer trading or if it's after six years (in England and Wales) from date of sale.
 
pastymuncher said:
You should'nt have to be doing this at all. Your contract is with the retailer not the manufacturer. If something fails in the first year the retailer is supposed to sort out RMA's. That is UK consumer law. The consumer should not have to be sending things off to the States along with the associated cost's. The sales of goods act states, "the consumer should not be penalised for the return of faulty goods." Too many retailers are trying this on and getting away with it.
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Correct !! The shop you purchased from cannot refuse to take it back if it's within the first year. They have to deal with the manufacturer......NOT YOU!!!!

Rob
 
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Would someone from OCuk like to comment on this?

I only started this as a 'diary' of my problem, and understand everyone's comments on the law and the fact that it should be the retailer not the customer doing all this RMA stuff.

They did offer, but stated it could take 28 days, and 'advised' me it would be 4 days to go direct!

Is this a failure by OCuk to provide the service they legally should supply?

Did anyone know it is illegal for a company to accept payment for mail order goods if they are out of stock, and should not take payment until in stock and shipped, unless it is for pre-order purposses, and should be advertised as such.

Any comments on this?

So if I get the jist of most of the messages, they are a critissing (spelling bad i know!) how we get treated by suppliers who simply palm us off to deal with it ourselves, instead of replacing it themselves and them getting it replaced? Which in this case, is OCuk?
 
Don't think anyone from the store will comment on the boards mate,as very few staff members use the boards

Although i noticed you said they did offer to RMA it for you,so i don't think its a failure on their part.They did give you a choice after all


Rob
 
I think it would be best now to take it up with the shop if you have any complaints or questions about their involvement in the RMA process. Better close this thread now
 
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