RMa damaged cpu socket pins

agnes · 26 Jun 2007 at 20:36

sent my BFG 680i back yesterday under the fact there was damaged cpu socket pins, ive been reading they dont RMA boards with damaged/broken pins, is this true? if so, im buggered.

ags

MeatLoaf · 26 Jun 2007 at 21:18

Did you damage the pins? If so your warranty is void

stickroad · 26 Jun 2007 at 21:27

MeatLoaf said:
Did you damage the pins? If so your warranty is void

True, but if they were already damaged when you took the mobo out of the packaging then you have the right to send it back and they will send you a replacment.

agnes · 26 Jun 2007 at 21:37

2 pins were broken, 1 snapped and one bent when out of the packaging. inspected closely with a scope and saw that i couldnt do anything about it, so i should get it RMA'ed?

ags

agnes · 26 Jun 2007 at 21:40

speaking of which, will they even let me know the outcome before they send it back if they think i did it? cos thats just a pain.

ags

w3bbo · 26 Jun 2007 at 21:52

The board should have a plastic protector covering the pins. If you bent/snapped the pins then I doubt they will offer a replacement.

Tooks · 26 Jun 2007 at 21:58

I've RMA'd two Mobos in the past that arrived with bent pins (both Asus boards as it happens). Whether they were 'used' or just left the factory like that I don't know, but I got them replaced no problem both times.

MeatLoaf · 26 Jun 2007 at 22:24

If they were bent when you opened the bpx then deffo get it RMA'd

agnes · 27 Jun 2007 at 07:30

oh they were bent as soon as i took the cap of back in march, i just never got round to RMA'ing it, but due to my striker extrme dieing last week, i thought it was about time and to save me some cash as well.. i put the cap on right after i took the board out, so its brand new, just 2 bent/snapped pins is all.

well, they should send the board new/old back by friday me thinks, i sent it to them on monday evening, just before 5ish.

ags