RMA help - Longer than a month?

Sandcastle · 3 May 2011 at 09:24

Hey guys so i recently sent my motherboard off for RMA since it was faulty(4 weeks ago almost) and i was wondering if this is normal? I've been without my computer for a while now and its getting very frustrating having to use this laptop all the time

.

I just wanted to know is this normal? should i be doing anything since this has happened or should i just sit back and be patient while waiting.

Oh and I've almost spent £15 phoning them on the customer service trying to check for updates on whats happening and all they say is they will "Chase it up" etc with having to go through various stages of my proving i actually sent it to them since they couldn't find it(i guess they lost it for about a week?)

All help appreciated!

TL;DR - Should RMA take over a month?

- Posted this in the wrong section if an admin could move it it would be greatly appreciated.

OLDPHART · 3 May 2011 at 10:01

Some manufacture's do take about a month unfortunately, while overs do it in a week, l suppose it depends where they are based and the component they are testing.

DJ_Hughesy · 3 May 2011 at 10:39

OLDPHART said:
Some manufacture's do take about a month unfortunately, while overs do it in a week, l suppose it depends where they are based and the component they are testing.

if only logitech made every single component you need in a pc...

Admiral Huddy · 3 May 2011 at 13:35

Four weeks sounds about average.. I've been lucky to receive items back in two weeks but as long as 8.. To be honest, I tend to buy a replacement, then sell the replacement once it arrives. 9/10 it's a new item anyway.. You have a slight hit on cost but then you have a PC back up and running.. depends which is more important to you..

Sandcastle · 3 May 2011 at 18:11

Thanks a lot guys, i guess it isn't that bad if i think about it.

scubes · 3 May 2011 at 18:15

did you post on the customer support forum? they are very helpfull and i mean very helpfull..

Sandcastle · 5 May 2011 at 21:15

Ok asked on the customer support forum about this, they told me it can take upto 28 days for RMA, remind to me NEVER use overclockers again. imagine i bought something for £300 it came to me faulty the next day, then i had to wait 1month to get another one... just crazy even thinking about that

BriT · 5 May 2011 at 21:41

Yes UPTO 28 days, they did mine in two weeks.

edGfaCTor · 5 May 2011 at 21:48

Sandcastle said:
Ok asked on the customer support forum about this, they told me it can take upto 28 days for RMA, remind to me NEVER use overclockers again. imagine i bought something for £300 it came to me faulty the next day, then i had to wait 1month to get another one... just crazy even thinking about that

If you had just purchased something new and its faulty then straight away you should get a replacement or refund not have to wait 28 days thats the law.

but after a curtain time period it's the stores choice to send it off to be repaired or replaced which it sounds like you have had your item after that time period.

Reaper 392 · 5 May 2011 at 21:53

i dont think its overclockers fault. i currently have a DVD drive that has been mid RMA for a couple of weeks now, and the status has been 'waiting for a replacement from our suppliers' for all of that time pretty much (took a couple of days to get to them)

however, i dont see why overclockers cant send me one from their stock, and wait for the replacement i'm suppost to get to put into their stock to make the numbers up again. maybe someone could enlighten me

Cleeecooo · 5 May 2011 at 22:04

Just send them a complaint via webnote (being polite!) and they might send you a new one. the 1979 sale of goods act states that goods must be fixed withing a reasonable amount of time. 28 days is normally reasonable

Sandcastle · 8 May 2011 at 00:05

Sounds like a good idea, its been longer than 28 days since they received it i think anyway.

Sandcastle · 8 May 2011 at 00:10

RMA issued on: 11 Apr, 2011, 11:25am

RMA received on: 21 Apr, 2011, 12:03pm

This is a clear lie i have been issued with on the website, i have proof that it was signed for on the 13th of april not the 21st...

Your item with reference AH705170323GB was delivered from our NEWCASTLE-UNDER-LYME Delivery Office on 13/04/11.

Clearly something has wen't wrong here?

Sandcastle · 8 May 2011 at 00:18

edGfaCTor said:
If you had just purchased something new and its faulty then straight away you should get a replacement or refund not have to wait 28 days thats the law.

but after a curtain time period it's the stores choice to send it off to be repaired or replaced which it sounds like you have had your item after that time period.

I had 2months of constant freezing on my computer, i finally took it to be checked out at the local computer shop, paid £15 for a check-up and they told me it was a faulty motherboard, contacted overclockers the next day for RMA information

Surveyor · 8 May 2011 at 00:19

Reaper 392 said:
however, i dont see why overclockers cant send me one from their stock, and wait for the replacement i'm suppost to get to put into their stock to make the numbers up again. maybe someone could enlighten me

Because the replacement they get sent from the manufacturer may be repaired or refurbished and they couldn't sell it as new.

Surveyor · 8 May 2011 at 00:21

Sandcastle said:
RMA issued on: 11 Apr, 2011, 11:25am

RMA received on: 21 Apr, 2011, 12:03pm

This is a clear lie i have been issued with on the website, i have proof that it was signed for on the 13th of april not the 21st...

Your item with reference AH705170323GB was delivered from our NEWCASTLE-UNDER-LYME Delivery Office on 13/04/11.

Clearly something has wen't wrong here?

Perhaps the 21st was the day it was tested and found to be faulty?

Sandcastle · 8 May 2011 at 02:37

I guess you could be right

i miss my pc

Operation · 8 May 2011 at 09:37

Me too. They haven't covered themselves with glory with RMA either. Still waiting after a similar timeframe. Email and telephone call updates repeatedly promised and not received. I still like using them so I just wish they'd stop giving me reasons not to.

Sandcastle · 19 May 2011 at 17:54

still no motherboard as of the 19th of may when they received it on the 13th of April... such a joke.

Rockbottom · 19 May 2011 at 19:18

I've only ever had to RMA a Hiper PSU and after sending it off to some European country (I forget where) I had a replacement at my door within two weeks. The replacement was still a POS though :mad:

so I shortly upgraded to a Corsair PSU.

I'd keep on to them as it's pretty poor for a company to take a month to test a component and send you a new one...