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RMA Help - Rep contact info needed

patrick97a

patrick97a

patrick97a

Associate
Joined
16 Jan 2023
Posts
3
Location
UK
Hi,

I am experiencing some issues with my Gigabyte 3080 Eagle where I am encountering an (unrecoverable) black screen anytime my PC goes under load.

I have tried and tested everything and all signs point to the GPU being at fault as I have tested it in another system with the same issue occurring.

I am trying to go through the RMA process however the team have asked for an invoice/proof of purchase. I am unable to provide this as it was bought as a gift and no longer able to get this proof.

After contacting the RMA team they’ve been a little unhelpful, but have offered a free repair but no replacement. I am happy enough to get the item repaired however I do not want to be stuck with a broken graphics card when inevitably they will most likely say it’s unrepairable.

I have seen many instances of people being able to repair and/or replace their GPU through Gigabyte without an invoice and believe the reps have been quite helpful at times to streamline this process as I am locked in a back and forth with the RMA team.

Thanks in advanced for any help/advice

-Paddy
 
Why can't you get proof of purchase? Just ask whoever bought it for you to log in to their online account and take a screenshot.
 
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GPU was brand new when I got it in a sealed box. Was bought as a gift by an ex but I am no longer in contact with them to be able to get the receipt of it (which sucks).

Agreed it is generous to offer to repair which like I said I am happy enough to accept this however from reading online about the issue/dealings with gigabyte it's unrepairable so I will be shipping off my GPU to be told it can't be repaired anyway.

The card isn't that old and is within the 3 year warranty period so should be honored that they at least offer a replacement if it is unrepairable.

I've seen plenty of instances whereby reps have sorted this and got a replacement sorted for people without proof of purchase.

It's just a bit frustrating the depths that you have to go to in order to get this resolved the same way other people have.
 
teenwolf said:
Proof of purchase what a load of bull.

Should be off the serial number for warranty
Click to expand...
Thank you, glad I am not being unreasonable here lol

Josh said:
@GIGA-Man - not sure how active the rep is anymore in all honesty.
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Yeah GIGA-Man was going to be my POC but I noticed he hasn't been active in a while unfortunately.

I did notice that he had solved this issue for someone in the past
 
Gigaman's not been active for more than 2yrs so chances are they've moved jobs and don't use the account anymore.

Worst case scenario it'll cost ~£40 two way postage, if they offered up a repair, chances are they're going to fix it, so take the goodwill gesture from Gigabyte.
 
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