Associate
Hello, could someone kindly help me out with the process of an RMA? Kind of nervous overly thinking it.
I contacted support, received a response in regards to a faulty product, a message or two later and a RMA was issued. I was left with some instructions that have clearly gone above my head and a DPD shipping label attachment to return said item to Overclockers. What I don't quite understand though is how do I find the RMA number? Is this something that is supposed to be issued prior to returning it? by DPD upon accepting it or after Overclockers have processed the item at their depot? I'm confused. Another thing I'm unsure about is whether I need to include any relevant information about my original order sealed inside the package to prove who I am, to prove I'm still inside the warranty period and my contact details etc.
The more reading I do the more stressed out I'm becoming. A simple return and a set of basic instructions has turned into an overly complicated nightmare. I clearly struggle with the wording of the instructions and Googling has only made matters worse. RMA number on the outer packaging? No idea where this is, the only thing I have is a ticket ID when contacting support.
I don't know if I failed to receive one of the emails or I'm just plain dumb. Contact response + the DPD Shipping Return attachment is all I got.
From CS "I have raised an RMA (Returns Number) for you to get the item back to us, All the details have been sent to your email address, Please check that these are all correct before sending the item back to us.
Please print the Shipping Instructions and send the form in with your items to help us identify your return."
The rest of the information included in the message I either grasped or isn't relevant. I have probably posted in the wrong category too, general hardware forum isn't exactly fitting, but I couldn't find a suitable one when scrolling down. Sorry for inconveniencing you all.
I contacted support, received a response in regards to a faulty product, a message or two later and a RMA was issued. I was left with some instructions that have clearly gone above my head and a DPD shipping label attachment to return said item to Overclockers. What I don't quite understand though is how do I find the RMA number? Is this something that is supposed to be issued prior to returning it? by DPD upon accepting it or after Overclockers have processed the item at their depot? I'm confused. Another thing I'm unsure about is whether I need to include any relevant information about my original order sealed inside the package to prove who I am, to prove I'm still inside the warranty period and my contact details etc.
The more reading I do the more stressed out I'm becoming. A simple return and a set of basic instructions has turned into an overly complicated nightmare. I clearly struggle with the wording of the instructions and Googling has only made matters worse. RMA number on the outer packaging? No idea where this is, the only thing I have is a ticket ID when contacting support.
I don't know if I failed to receive one of the emails or I'm just plain dumb. Contact response + the DPD Shipping Return attachment is all I got.
From CS "I have raised an RMA (Returns Number) for you to get the item back to us, All the details have been sent to your email address, Please check that these are all correct before sending the item back to us.
Please print the Shipping Instructions and send the form in with your items to help us identify your return."
The rest of the information included in the message I either grasped or isn't relevant. I have probably posted in the wrong category too, general hardware forum isn't exactly fitting, but I couldn't find a suitable one when scrolling down. Sorry for inconveniencing you all.
