RMA my product
- Thread starter Lighters
- Start date
Make sure you send it either recorded 1st or 2nd class (if it's value is less than £34), or special delivery if it exceeds £34.
Costs of 1st/2nd class recorded:
http://www.postoffice.co.uk/portal/po/content1?catId=19100221&mediaId=51200698
Special delivery next day:
http://www.royalmail.com/portal/po/content1?catId=19100231&mediaId=22700554
Costs of 1st/2nd class recorded:
http://www.postoffice.co.uk/portal/po/content1?catId=19100221&mediaId=51200698
Special delivery next day:
http://www.royalmail.com/portal/po/content1?catId=19100231&mediaId=22700554
how much is it worth?
if it's worth less than £32 first class (preferably recorded) with proof of postage (the recorded delivery slip if you go that way, otherwise you can get a certificate of postage free from the post office).
If it's worth more than £32 use a service that garuntess it and offers compensation for the value of the item (special delivery etc), as if it goes missing on the way back to whoever you bought it from you could end up out of pocket.
if it's worth less than £32 first class (preferably recorded) with proof of postage (the recorded delivery slip if you go that way, otherwise you can get a certificate of postage free from the post office).
If it's worth more than £32 use a service that garuntess it and offers compensation for the value of the item (special delivery etc), as if it goes missing on the way back to whoever you bought it from you could end up out of pocket.
Deleted member 651465
Deleted member 651465
Why didn't you just use Special Delivery?
I don't think you're covered if that goes AWOL.
I've often wondered that. If it's faulty, surely it's not worth much, as it's broken...
But you should be insuring it to replace it with a working item should it go missing. Surely, they won't replace it under insurance with another broken one so it is the same value as your original...