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RMA Problems

Associate
Joined
24 Oct 2008
Posts
582
Location
South London
Been having a problem with a competitor with a RMA problem, serves me right I guess for not using overclockers.

Anyway my GTX 470 one day decided to not display a picture, I thought weird tried both DVI ports, now my monitor definetly detected some form of connection because it would say no signal when plugged in and then say cables unplugged when I take it out.

So I thought maybe could be my monitor playing up or could even be the DVI cable but instead of messing around with that I would check it in the system I built for my brother put it in connected the PCI-E cables and got post beeps, took card out and put back in the 460 that was originally in there no problem booting. At that point I guess the card is fooked.

Went back down to my system and made sure everything was connected properly and again no display but it does actually boot to windows since my speakers go off. Called my friend and asked him to bring his SLI 570's round wanted to see if theres enough juice in my power supply and it booted into windows fine with a display so at that point I definetly have to say the card is fooked so call up ???? and get an RMA number.

All was fine, I sent it off and then checked they confirmed recieving, next day no fault found and now I have to pay to get it returned, personally I think there having me over especially since it was right before the 6 month mark and if the product dies and is returned within 6 months thats a full refund and I don't think they want to pay me back the £305 I paid for the card whereas after 6 months they can then only give me what its worth on the day.

If Overclockers let me I can post the company name since this is a complaint about them and is only good business for them. Otherwise if anyone wants to know the company name so it can be added to an avoid list somewhere message me via trust.
 
Sounds dodgy. I would personally call again and say that you would like to take them to court on the basis that you believe they did not carry out the testing apprpriately. Could you email me the name pls.
 
Its alright I am already going to build a case against them, When I get the card back I am going to test it again if its somehow working I guess the faults intermittent and is going to be hard to reproduce 100% of the time and if thats the case or if its still not working I have ties with an owner of an IT consultant company here in London which I am just going to ask him to take the card and try and reproduce the fault and give me a report.

Then I will call them and tell them to refund me for the inconvenience or I have the evidence to prove there incompetent testers and if I have to take legal action I will.
 
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