RMA return still not working

[Born_2_Kill_83]

So I sent my MB and CPU off to ocuk for testing as I couldn't get a post to the monitor or power to the keyboard. They tested it and send the MB back for repair as they found it to be faulty and the CPU back to me. I can't be without my pc for 28 days as the MB was MSI and had to go back to thr Netherlands.
So I purchased a 2nd brand new MB to see me by, drop the cpu in tonight and the same fault. Could it be my cpu was never tested despite my "posts ok" email I got from them?

Now before I rage at ocuk tomorrow is there anything I'm doing silly here.
Tried a different monitor, gpu, power cables, swapped ram around, hard drives, took the hole thing apart and rebuilt.
on the debug led it cycles through the 60s, which in the manual means cpu boot procedures.

 

[Born_2_Kill_83]

Now got the pc booting, but only with ram in dimm slots 5 and 7, Ive tried all 4 sticks of ram in slot 8 and its boots with each stick, I can add ram in slots 5 and 7 but if I use 1 and 3 either or no boot again, any ideas?

 

[cadmunkey]

Last time I came across that scenario with the dimm slots it was a fault with the CPU. Intel swapped it out very fast once I sent it them so you won't be without it for 28 days like a RMA repair.

 

[Born_2_Kill_83]

Thanks for the reply, this is also what I read on google, it's a new motherboard so it has to be the cpu I'm guessing.

Can you remember how long it took?

 

[cadmunkey]

Thanks for the reply, this is also what I read on google, it's a new motherboard so it has to be the cpu I'm guessing.

Can you remember how long it took?

Definitely less than a week once they'd accepted the RMA via their email system. A tech person actually rang me to ask what was wrong etc, so their support is pretty good.

 

[Born_2_Kill_83]

That's good news, going to fill out the RMA on their website when I get home, did you have to return the heatsink?

I have overclocked mine in the past though it's back at stock settings now, do you think this will cause an issue also?

 

[cadmunkey]

No you dont return anything but the cpu. The replacement comes in a new sealed box with no heatsink. No overclocking hasnt caused the problem so dont worry.

 

[Born_2_Kill_83]

Thanks again for your advice

 

[ukxenon]

hope it gets sorted for you quickly

 

[Born_2_Kill_83]

New cpu sorted the problem, I would never have thought a cpu could break in this way.

 

[cadmunkey]

Quick turnaround?? Did you just go out and buy one? I had to as well as I'm freelance so I couldn't wait a few days before Intel returned my CPU.

 

[Born_2_Kill_83]

No purchased a new one will sell the old one when it comes back, which I've still not heard anything about since filling the forum out online, guess they don't weekends.

 

[cadmunkey]

Good luck with it all bud, should be sorted fairly quick once they get back into work!

 

[rtho782]

Could you not just ask the retailer for a refund on the faulty product?

 

[Born_2_Kill_83]

Purchased August 14, doubtful?

 

[Borealis]

If you can prove the CPU was inherently faulty, then under the distance-selling regs, you ought to be able to get a replacement for free. A refund may be less likely due to the time elapsed.

Of course, if Intel have found it to be faulty, then they could well issue a replacement themselves.

 

[rtho782]

To be fair I assumed it was DOA

 

[Born_2_Kill_83]

Bit hard to say it was DOA when I've been using it for a year, Intel have organised a DHL collection.

 

[cadmunkey]

Intel have organised a DHL collection.

Should be a quick turnaround now.

 

[Born_2_Kill_83]

He said once they get it back 2 days max.
Can't fault them so far, I had to ring them as I made an error on the chip number and I actually got straight through to the RMA department to a chap I could understand as well.