RMA return time

MasterOC · 13 Jan 2015 at 12:55

I know they usually take upto 28 days , but has anyone had anything back quicker from Asus ? My x99 mobo has just been sent to them ,

My pc is prettymuch my workhorse , it helps pay my way , so with it gone for upto 28 days it could make things a little difficult .

Post me your experiences with Asus specifilcily motherboards but anything I'll take lol

Idleman · 13 Jan 2015 at 13:06

I never waited that long. Only took a few days for OCUK to send me a replacement.

DaleTheWhale · 13 Jan 2015 at 13:07

ASUS, RMA? LOL.

As much as this isn't reassuring to your position, ASUS have horrendous customer service.
ASUS RMA Horror Story? - Is a good google search.

PapaLazaru · 13 Jan 2015 at 13:11

Asus are a total joke. I just hope you have not removed anything from the mobo, including the backplate (which of course everyone needs to remove in order to fit a cooler to utilise the overclocking abilities of the board they make big noises about) as if you have, it will get rejected and you will be screwed.

You will be lucky I you ever see it again.

MasterOC · 13 Jan 2015 at 13:17

I've returned everything inbox - there a couple of wrappers for sli cable etc that arnt there but if they query a 250 quid part on that then that's laughable but will see. Asus have always been solid for me so this is my first bad experiance with them however the RMA time will tell me all . In theory if it's gone through ocuk ( they've tested I presume ) then are they not on my side if Asus decided to be cocks .

malachi · 13 Jan 2015 at 13:24

I nearly came close to RMA a motherboard last week which was over a year old but because the retailer had a special contract with Asus(apparently) they sent me out a replacement the next working day. So I didn't have to mess around with Asus directly.

Idleman · 13 Jan 2015 at 13:30

Have you sent the board directly to Asus or OCUK?

MasterOC · 13 Jan 2015 at 13:35

Idleman said:
Have you sent the board directly to Asus or OCUK?

Ocuk received it today , they dispatched it to Asus according to the email

jasonsony735 · 13 Jan 2015 at 18:54

Buy a new one from the Biggest internet company and when you get your old one back return the purchased one for a full refund !

You don't have to give a reason for returning goods purchased over the internet. Cheers

MasterOC · 13 Jan 2015 at 18:57

jasonsony735 said:
Buy a new one from the Biggest internet company and when you get your old one back return the purchased one for a full refund !

You don't have to give a reason for returning goods purchased over the internet. Cheers

Haha if only i was brave enough to risk it ... I've managed to stay away from that place since its conception , never hear good stories