RMA whole order of 2 kits ram and cpu

[saltedm8]

Hey

I just wanted to start out by clearly stating that I have received no less than absolute perfect support from overclockers regarding the following issue, but I have to ask a couple of questions in regards to those..

I ordered 2x32gb ddr5 ram + an i9 14900k.

I first RMA'ed the ram as I found 3 of the sticks were faulty, confirmed by overclockers who promptly refunded.
I also, after I replaced that ram with an amazon set, found the A1 and A2 Channels not working on the motherboard, so I RMA'ed the CPU (after replacing he motherboard just in case from elsewhere)

I got so fed up with continually rebuilding my computer that I spent £80 for a computer shop to do it, but due to these faults I was charged and the PC released back to me unrepaired.
I have also spent another £26 on thermal paste in order to keep reapplying, not to mention the time I spend troubleshooting.

As I said before, the customer service has been exemplary, but I have two questions

I have just received a DPD notification that overclockers are sending me something, I can only assume that due to what I have read about their policy on charging for return of non-faulty goods before posting it that they found the CPU to be faulty too... could anyone confirm this theory

I am a little upset however that there has been no acknowledgement regarding the expense and time spent troubleshooting what amounts to 3 items in the same order all faulty..

Anyone care to step in?

Thanks

 

[saltedm8]

I know what I am doing, I just decided to pass it to someone else due to getting fed up with it.. It was not something I could not solve, it was just something I could not be bothered with.

 

[saltedm8]

This is not about whether I could or could not be bothered to rebuild it, I am trying to start a business at present and unfortunately I had a myriad of other events that take priority over a gaming pc, 'unfortunate experience' is not how I'd cut 3 items in one shipment as faulty without acknowledgement to the inconvenience and cost, I could understand if it was just one item in a shipment, but this was the whole shipment.

 

[saltedm8]

Throughout this whole conversation you seem to appear to have made several assumptions, that firstly because I did not have time to put my pc together that I somehow didn't know or that i am 'inexperienced', and second, now you are trying to say that I am not fully aware of what overclockers is (if i didnt know better id say you are a snob)..

It's called 'customer service' to realise that a customer has been exceptionally put out by items that In this case overclockers provided, whether overclockers manufacture those products or not, the law puts the retailer to have responsibility for that they sell, and overclockers have been very responsible, they have just not been exceptional, I see no harm in criticism and to query as to why such a place that seems by my experience gets the normal absolutely correct but seems to miss the mark with the exceptional

I don't know what your problem is, but maybe I should tell you as the situation seems to call for it I am not only a qualified Web developer 3d artist and graphic designer, but I have also been building computers for over 20 years. Some might say that qualifies me to comment on abnormal services which should be without what sounded like pasty remarks.

Maybe that was not your intent, but you have sounded hostile from your first remark.. It sounds to me as if you know nothing about how customer service works or what the legal responsibilities are in order to be supplying goods, let alone a service therefore I'd suggest it's you I hope do mot supply repairs because customer service is 99 percent of it.

 

[saltedm8]

Obviously not because the borg would not insult people, how's that, they are more polite than the lot who have responded so far.

 

[saltedm8]

Do the Borg even speak?

On many episodes.. borg queen, 7 of nine, picards stint, echip etc.. bring out the nerd in me why don't ya

 

[saltedm8]

Seven of Nine doesn't count. Fair enough the Borg Queen speaks, I remember it now but tbh I don't think people here are less polite than the Borg

I can't speak on authority to that point, I can only refer to this conversation, surfice to say I would not have joined at all if I saw conversations like the start of this one all over the forum. (I would still count 7 as she negotiated between Janeway and the borg before being freed from them)

 

[saltedm8]

What a weird post

I don't think it was weird to ask the question, but the conversation certainly filtered through some weird areas.

 

[saltedm8]

So, OCUK have admittedly done everything required of them by law, what is it you actually want from them?

I don't think it's fair to expect them to foot the bill for you paying a 3rd party to build your PC because you got the hump with it.

Christ, you just can't help yourself can you.. I'm not going to warrent this stupidity with a response anymore.

 

[saltedm8]

I am not a shop.

Who said the word 'shop'?

 

[saltedm8]

Sure you would

Not really, I've spent years on forums, although not in the last 5 or so years, I was even the lead administrator of a Web design forum, at the time the biggest in the UK called Webforumz so I feel I can get an idea of tone most the time, maybe I've just been unlucky with a couple of bad responses.

 

[saltedm8]

As others have stated, it is an unfortunate series of events.

Although it is annoying it is just one of those things. Unfortunately in this sector and due to the nature of the components they don't repay labour costs. As stated, had you have bought the components from the other shop it is likely they wouldn't have charged you to try and rectify the issues.

I'm not saying you have done, but it is a possibility you've made an error somewhere that's wiped it all out, or it could be one of the failed components has wiped out others etc etc. it is highly unlikely that you would get 3 different components from 3 different companies all failed after the QC processes they go through.

I do see where your coming from and understand the frustration but is one of those things that just needs to be chalked up to experience.

Sometimes I hear these horror stories and makes me feel really lucky I built mine and worked right out the bat with no trouble shooting required.

Does make me panic for when I build a pc for my boy in the not to distant future.

I appreciate the response but I don't think you read my initial post correctly.. all three items were from 1 order from overclockers.

You're in 'general discussion' where half the people probably don't know what a computer is, let alone own one.
For them this is just a chat forum on the internet. Post a thread about the weather or something...
Talk to the shop directly with issues, nobody here will help you.

I would have assumed that the point of a forum attached to a business name is to discuss in part policies and improvement possibilities, I get the point about this being a 'general forum' but a more accurate point is the description states its for topics that do not easily fit any of the the other topic descriptions, it certainly, I'm pretty sure does not state 'only post in here If you know little or nothing about computers'.

 

[saltedm8]

This is probably better posted on the CS sub forum.

GD is “thar be dragons” filled with internet Sheldon’s.

Starting to understand

 

[saltedm8]

Literally no one has said any unreasonable; this guy is just an old sensitive boomer who wants his money refunded because his local computer shop made him feel silly.

I never asked for a refund and the computer shop did no such thing.. I think your mum is waiting for you to clean your basement..