Guys, I need a bit of advice, if I may.
I recently built a HTPC for my dad via advice on these forums (some of you may remember), and it worked brilliantly. I was well chuffed. However, last week the memory developed a hardware fault, and after contacting OCUK they told me to contact OCZ directly. I did that, and OCZ said yep no problem, RMA details here you are.
However, they are demanding I send the item back to them in Holland via a courier. This is going to cost me about £15. I asked if this was covered by RMA, as the memory was literally weeks old. They said they would not cover delivery costs.
What am I to do? Am I able to ask OCUK to cover me here? I don't feel I should pay to send off an item that I didn't break and is still within the first year's warranty.
Plus, the memory cost £15 in the first place, so I'm paying the value of the item, to ship it! Help!
This isn't a go at OCUK. I just want to see what you guys would do in this situation.
I recently built a HTPC for my dad via advice on these forums (some of you may remember), and it worked brilliantly. I was well chuffed. However, last week the memory developed a hardware fault, and after contacting OCUK they told me to contact OCZ directly. I did that, and OCZ said yep no problem, RMA details here you are.
However, they are demanding I send the item back to them in Holland via a courier. This is going to cost me about £15. I asked if this was covered by RMA, as the memory was literally weeks old. They said they would not cover delivery costs.
What am I to do? Am I able to ask OCUK to cover me here? I don't feel I should pay to send off an item that I didn't break and is still within the first year's warranty.
Plus, the memory cost £15 in the first place, so I'm paying the value of the item, to ship it! Help!
This isn't a go at OCUK. I just want to see what you guys would do in this situation.
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