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RMA?

ennogs

ennogs

ennogs

Associate
Joined
8 Sep 2009
Posts
1,063
I have had my PC running for just on a year now. I never get BSOD or sudden reboots etc.
It has been running ok during that time. I do have one wierd problem thoough.

My specs are

I7 2600k (at stock at the moment)
Asus P8P67 pro (first model with latest BIOS installed).
8 GB G Skill Ripjaw ram
GTX 580
GTS 450 (for physics)
ASUS Xonar D2X
1 TB hard drive
DVD writer
Blue ray writer

I ordered a copy of DIRT 2 and I have a problem with the exe. When I run DIRT 2 I will get an error message that says “DIRT 2 executable has stopped working”. This can happen as early as the press enter to start the game stage. Sometimes I can start a race but within a lap or 2 I get the exe problem. I have downloaded the lastest update for DIRT 2. I then remembered this happened now and again with free games I have downloaded (I mean genuine free not cracked) . I as my pc is othewrwise stable until today I just put it down to the games themselves rather than my PC.

Today though with DIRT 2 not working I decided to investigate more. I only reinstalled windows 2 weeks ago. I have done all windows updates and also installed lastest motherboard drivers. If I take out my 580 and have just the 450 in DIRT 2 runs without a problem. I then tried it with just the 580 in and the exe problem returned. So it looks at though somehow the 580 is causing the exe problem woth certain games.


Would you RMA the card? Could it be the motherboard at fault? I don’t have access to another PC to test the 580.
 
My power supply is a Cooler Master Silent Pro Gold 800W. I am going to format the hard drive and reinstall windows then do more testing.
 
coupe69 said:
I take it you've tried various Nvidia drivers, sound card drivers, different mainboard BIOS's etc?

Have you tried running with just the onboard sound? (ie taking he Asus sound card out of the equation)

Could also point to a PSU issue, as the 450 will obviously put considerably less strain on it than the 580. Have you access to a different PSU?
Click to expand...

I have tried under a few different bios's (currently on very latest), various Nvidia drivers, various sound drivers. I have not tried without the asus sound card installed yet.

I don't have access to another power supply. I wonder if it could be the power supply? In general my PC working as it should. No BSOD, no sudden reboots etc. It's just the odd game I have an issue with. Always the problem is to do with the game exe. The error message is always "game name executable has stopped working".

It is only games I have the problem with.
 
Ok I have done a bit more troubleshooting and it seems to me it may be the 580 at fault.

So far I have tried

Different BIOS
Different drivers
Taking the overclock off and resetting the bios
Running a full test on the hard drive.
Testing the memory
Reinstalling windows
Disconnecting the ASUS sound card and using onboard sound.

Earlier today I took both graphics cards out and tested them on their own.

With the 450 on its own in either PCIe slot dirt 2 runs ok.
With the 580 on its own in either PCIe slot dirt 2 crashes with the exe error message.

Would you now say the 580 is faulty or could it still be a weird PC issue with the motherboard or PSU?

I am going to change the motherboard when the new chipset boards come out in a couple of months. I have never rated my ASUS P8P67 Pro motherboard.

As I have said apart from some games crashing the PC runs perfect. No BSOD, sudden reboots etc. When a game crashes it is always the same problem. It’s always an error message about the exe crashing.
 
Last edited:
When doing a RMA MSI are saying first try going to the retailer you bought it off. As I bought it from OCUK on 12/02/2011 would I be out of warrenty with OCUK?
 
I just thought I would update this thread as it is still happening. I need advice to see if you think I can still RMA the 580. I bought my 580 in Jan 2011,

I am still getting this problem. I have since got rid of the 450. I gave it to a mate. I read an article where they showed stats that having a 2nd card for physics was pretty useless and it is better to have the single card doing the physics. In their tests sometimes you lost FPS with using a 2nd card for physics. Rarely do you see an increase in fps. Of course it was games with physics they done their tests with.

The issue I have with the 580 has taken a strange twist. I have noticed that it matters who made the game. Now this may sound weird but it is happening. It is only games from Codemaster where this happens. At first I did not notice the Codemaster connection because it is only the odd game I have installed where it happened. I would say a good 95% of all games I have installed have worked. Then one day I noticed that it is always a Codemaster game when I get the “exe has crashed....” error message. I never get this exe error message with any other games or programs. It’s only with Codemaster games.

As I did I not know anybody with a good enough PC to test my 580 on I was reluctant to RMA the 580. I thought it would be too weird to have the reason for the RMA as I cannot play Codemaster games. I also thought just because the 450 was running the games ok does not prove the 580 at fault. It may have been something wrong with the motherboard.

I have since changed motherboard. Yesterday I changed to an Asus Maximus V Gene. I installed the motherboard and I was able to boot into Windows straight way. I went from an Asus P8P67 Pro to the Maximus V Gene. Although I could boot into Windows I did format the hard drive and do a fresh install of Windows 7. I have also just updated to the latest BIOS. After installing Windows 7 I then installed the latest motherboard drivers from the Asus website. I then installed all windows updates. I followed this by office and all its updates. Then finally installed all the progs I use. I have seen using the PC since 7PM yesterday with no problems. I have all my progs, drivers, updates etc installed.

So now was the perfect time to test my issue with the 580. I have just installed Dirt 2. I did the Dirt and games for windows lives updates. I got to the press enter screen. Just as I was about to press enter I got the exe error message. I can get this exe message at various points in the game but always within about 2 – 3 minutes. Sometimes I can get as far as about 30 seconds into the a race itself. It is very strange how it is only and always Codemaster games.

So now I have changed motherboard and it is still happening I don’t feel so stupid using I cannot play Codemaster games as the reason for the RMA. I as I have said it only happens with Codemaster games and so far has happened with every Codemaster game I have tried.
 
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