Hi guys, has anyone booked hire bikes from PRO CYCLE HIRE in Majorca, Pollensa?
I made a booking and paid with my master card....but later realised I selected the wrong size frame for my g/f.
I emailed them about it and asked if they could change it (same bike just one size down) and heard nothing back. I then got an email from them saying the card payment did not go through and I need to try again.
I emailed them again asking to change it before I made another payment attempt. Nothing. I messaged them on Facebook with my order number and asked them to change it. Heard nothing.
So the only contact I've had from them is them asking me to pay again because it didn't go through.
I'm reading mixed reviews about them...I thought they were reputable but this lack of communication is becoming a bit of a joke and I'm not sure if I should continue trying to book with them. I was planning on just doing a brand new order but no one seems to be bothered about helping me.
I was pretty impressed with them for a one day hire last September. Bike was perfectly setup when I arrived and all ready to go. Perhaps try giving them a call?
They were a bit slow in email replies when I was asking about size.