I purchased a Roccat Kone is Dec '08 and have had no problems whatsoever with it until the last week. It seems that the left click button is messed up as every time i click once it double-clicks instead! I have had some issues with the scroll wheel from time to time also but not a constantly like the left click issue. I was wondering whether anyone else has experienced this?
I contacted OCUK to return the product as it is still within the two year guarantee however the reply I received was that they only accept returns within a one year period and after that period I would have to contact the manufacturer. I contacted Roccat and was told that they pass on the warranty to the retailer and even though the product is advertised with a two year warranty if the retailer chose not to support it then there is nothing you can do.
I have never had a bad thing to say about the service I received from OCUK in the past but this is quite disappointing.
I contacted OCUK to return the product as it is still within the two year guarantee however the reply I received was that they only accept returns within a one year period and after that period I would have to contact the manufacturer. I contacted Roccat and was told that they pass on the warranty to the retailer and even though the product is advertised with a two year warranty if the retailer chose not to support it then there is nothing you can do.
I have never had a bad thing to say about the service I received from OCUK in the past but this is quite disappointing.
