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It really does my head in, what with stuff going on at work it really was head space overload, I lost the plot a few times.

Yes it's tricky getting the insulation done correctly, but you'd think that as that was one of my complaints they'd get it done correctly the second time round, but no, there's still gaps, and stupid mistakes (the breather that will fill with water). In the end I've bought some insulation, mastic and the breather vents, and will do the job myself, for a quiet life. With the Primary Pro all joints should be a snug fit and sealed / glued together with the mastic, and the cable ties removed once set.

I had my wife and daughter giving me a hard time due to lack of hot water, so there was that as well.

I think these sorts of problems happen all the time with most trades, but most people are clueless at what is right or wrong, so they have no idea that something has been done incorrectly, which could cause problems later, or cost money.
 
Ron-ski said:
It really does my head in, what with stuff going on at work it really was head space overload, I lost the plot a few times.

Yes it's tricky getting the insulation done correctly, but you'd think that as that was one of my complaints they'd get it done correctly the second time round, but no, there's still gaps, and stupid mistakes (the breather that will fill with water). In the end I've bought some insulation, mastic and the breather vents, and will do the job myself, for a quiet life. With the Primary Pro all joints should be a snug fit and sealed / glued together with the mastic, and the cable ties removed once set.

I had my wife and daughter giving me a hard time due to lack of hot water, so there was that as well.

I think these sorts of problems happen all the time with most trades, but most people are clueless at what is right or wrong, so they have no idea that something has been done incorrectly, which could cause problems later, or cost money.
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I get that there will invariably be some snagging items with most trades and most jobs, but how the company and indivdual deals with that is the make or break for a great experience I find.

The problem these days is nobody seems to care let alone know (or admit) they've made a mistake, the apathy towards customers is palpable and that's not just for the trades. Feels a bit oldmanyellsatcloud.jpg saying that, but nearly every interaction beyond a simple transaction I've had with companies of late (with the exception of City Plumbing) has irked me good.


I've had an uphill struggle convincing the Mrs about UFH and a Heatpump, if anything like what you went through happened to us I'd never hear the end of it. :D
 
@Ron-ski ron who installed your heat pump? Was it a heat geek install? They are supposed to be really good!!

I have 2x9kW A2A multisplits at the moment but really want an A2W ASHP before doing underfloor insulation and heating. That was my drive to get a new epc as they all seem to base quotes on them!!
 
It was a local installer, a Vaillant Advanced installer, no idea what qualifies them as that though. The guy that came to do the snagging and fitted the replacement heat pump was supposedly a Heatgeek trained engineer, although I'm not sure how much training he'd had

I wanted to get a Heatgeek quote, but the nearest one was an hour's drive away, and he didn't respond to the email he asked me to send, or texts I sent to follow up, just blanked me.
 
randal said:
I've had an uphill struggle convincing the Mrs about UFH and a Heatpump, if anything like what you went through happened to us I'd never hear the end of it. :D
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The main issue with the wife and daughter was the lack of hot water, and that was due to using the UniTower, in most case they can get the tank in and wire in the immersion and you have maybe two days without hot water, but the UniTower needs the outside unit to pump the water round, as the immersion isn't in the tank, it's in the heating circuit so can boost the heating, which no one realised.

So I had the manufacturing fault with the heat pump, which my installer really tried hard to get resolved, and pushed Vaillant for a new one.

Then we had the installation issues, which they weren't so keen to acknowledge, and seemed to keep forgetting, and think all the problems were down to the faulty unit.
 
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ASHP + Induction hob costs for May, last May we spent £27.70 (324 kWh) on gas for the hot water and the gas hob (doubt there was any heating), this may we've used 102 kWh for the ASHP (just hot water) and 10 kWh for the induction hob, that's £7.84 for both.
 
You may well have had some heating in May last year, it was pretty grim at the start on odd days.
Eg 3rd May 2024 I produced 2.6kWh
This year 0 days under 10kWh vs 7 in 2024.
For me 10kWh is kind of a benchmark point, almost certain to be no peak units on a 10kWh generation day even if its oven on for a roast or something.
 
It does look likely, looking at June we spent £18.61 (away on holiday for a week) and July was £23.24, so that does suggest the heating came on in May. Gas hob was removed 22 July.
 
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