Router Faulty?

[MaxPower]

Right I get a call as all of us do at some point so you can sympathize with me on this a friend/relative etc. needing technical support with their computer. So I decide rather than describe over the phone I should go around there.

The client as he will be known has just bought a new router (Belkin F5D7633-4 as recommended by the purple place ) and is having trouble getting into the router config page I sit down and within a couple of minutes I figure out he has got proxy settings so I get rid of these and it connects fine. I input all his settings as I am there knowing I will get another call if I dont. Test it and taddaaa it works.

While having a cuppa with the client him and his wife decide to show me the hotel they are going to stay at so we jump on the computer and we get the dreaded cannot connect to server error. I spend another hour at his house trying to figure out why the connection is dropping. Obviously first try updating the firmware which is where the real problems star, I download the lastest version from the belkin website and go into the update feature but it won't accept the .BIN file I downloaded saying something along the line of "Image file is invalid".

I have taken the router to my house and replaced my fully operational netgear router with the exact same settings and cables and it still drops the connection every 5-10 mins.

Does anyone have any ideas why the router won't accept the firmware update, why the router is dropping the connection? or any diagnostics that I can run or shall I just tell him to exchange it?

 

[Freakish_05]

Try resetting to factory defaults. Hold the reset button for about 10 secs until a load of lights start blinking furiously. That should get rid of all the nasty problems and horrible settings. Never heard of a belkin router with built in proxy but hey, it should disable that again too

I had loads of trouble trying to update the firmware on my belkin to no avail. It wasn't exactly broke, just my brother was complaining he was getting slow transfers through wireless and wouldn't shut up until I tried flashing it. I ended up telling him where to stick his wireless antenne!

TBH I think your best bet would be to just replace it. You get a lifetime warranty with belkin anyway so if the store wont help you they sure will. I returned the very first belkin wireless router (802.11b) 5 days shy of a year since I'd had it. The model had since been discontinued so they gave me a spanking brand new 802.11g model

 

[MaxPower]

Try resetting to factory defaults. Hold the reset button for about 10 secs until a load of lights start blinking furiously. That should get rid of all the nasty problems and horrible settings. Never heard of a belkin router with built in proxy but hey, it should disable that again too

Sorry bad explanation on that front he had proxy settings in his browser which were stopping him connecting to the web interface

I had loads of trouble trying to update the firmware on my belkin to no avail. It wasn't exactly broke, just my brother was complaining he was getting slow transfers through wireless and wouldn't shut up until I tried flashing it. I ended up telling him where to stick his wireless antenne!

TBH I think your best bet would be to just replace it. You get a lifetime warranty with belkin anyway so if the store wont help you they sure will. I returned the very first belkin wireless router (802.11b) 5 days shy of a year since I'd had it. The model had since been discontinued so they gave me a spanking brand new 802.11g model

I did try a software return to factory but I will give it a shot with a hard reset thanks.