Router loosing internet connection

KromaZone · 27 Nov 2016 at 13:48

I have the RT-AC87U router but only since yesterday i keep loosing internet connectivity for a few seconds then it reconnects. This happens nearly every five minutes. I do not have Duel Wan enabled either. The firmware has not been updated recently either.

any help on this is appreciated

Nov 27 13:09:06 rc_service: ntp 686:notify_rc restart_upnp
Nov 27 13:09:07 rc_service: ntp 686:notify_rc restart_diskmon
Nov 27 13:09:07 disk_monitor: Finish
Nov 27 13:09:07 kernel: * Make sure sizeof(struct sw_struct)=160 is consistent
Nov 27 13:09:10 disk monitor: be idle
Nov 27 13:09:11 kernel: sizeof forward param = 160
Nov 27 13:09:15 rc_service: ip-up 528:notify_rc start_firewall
Nov 27 13:09:15 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth0)!
Nov 27 13:09:16 kernel: HTB: quantum of class 10001 is big. Consider r2q change.
Nov 27 13:09:16 kernel: HTB: quantum of class 20001 is big. Consider r2q change.
Nov 27 13:09:16 kernel: HTB: quantum of class 10009 is big. Consider r2q change.
Nov 27 13:09:16 kernel: HTB: quantum of class 20009 is big. Consider r2q change.
Nov 27 13:09:23 rc_service: zcip 877:notify_rc start_firewall
Nov 27 13:09:23 zcip client: configured 169.254.44.69
Nov 27 13:09:23 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth0)!
Nov 27 13:09:27 qtn: bootcfg.tgz exists
Nov 27 13:09:28 crond[428]: time disparity of 697748 minutes detected
Nov 27 13:09:36 dfs: start dfs scan
Nov 27 13:09:36 nodfs_scan: complete
Nov 27 13:10:51 WAN Connection: Fail to connect with some issues.
Nov 27 13:10:51 DualWAN: skip single wan wan_led_control - WANRED off
Nov 27 13:10:51 stop_nat_rules: apply the redirect_rules!
Nov 27 13:10:57 hour monitor: ntp sync fail, will retry after 120 sec
Nov 27 13:11:05 WAN Connection: WAN was restored.
Nov 27 13:11:05 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth0)!
Nov 27 13:20:01 WAN Connection: Fail to connect with some issues.
Nov 27 13:20:01 DualWAN: skip single wan wan_led_control - WANRED off
Nov 27 13:20:01 stop_nat_rules: apply the redirect_rules!
Nov 27 13:20:10 WAN Connection: WAN was restored.
Nov 27 13:20:10 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth0)!
Nov 27 13:35:02 WAN Connection: Fail to connect with some issues.
Nov 27 13:35:02 DualWAN: skip single wan wan_led_control - WANRED off
Nov 27 13:35:02 stop_nat_rules: apply the redirect_rules!
Nov 27 13:35:13 WAN Connection: WAN was restored.
Nov 27 13:35:13 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth0)!
Nov 27 13:45:03 WAN Connection: Fail to connect with some issues.
Nov 27 13:45:03 DualWAN: skip single wan wan_led_control - WANRED off
Nov 27 13:45:03 stop_nat_rules: apply the redirect_rules!
Nov 27 13:45:06 WAN Connection: WAN was restored.
Nov 27 13:45:06 start_nat_rules: apply the nat_rules(/tmp/nat_rules_ppp0_eth0)!

Caged · 27 Nov 2016 at 14:00

SuperHub 3 in modem mode?

KromaZone · 27 Nov 2016 at 14:03

Caged said:
SuperHub 3 in modem mode?

This does not have a modem and it is not connected to a modem either.

Caged · 27 Nov 2016 at 14:22

Well what's it connected to?

KromaZone · 27 Nov 2016 at 14:29

the router is connected to a KCOM lightstream fibre box, dont know what the name of it is though.

the name of the box is B-FOCuS O-4G2PCM UK ECI Telecom ltd

Caged · 27 Nov 2016 at 15:25

Have you tried with that box plugged directly into your PC? What happens?

KromaZone · 28 Nov 2016 at 14:32

Ok this is now sorted, it wasnt a problem with my router but will a problem with my isp. All weekend we had this problem in Hull, finally sorted on Sunday night around 23:45 :-)