Royal fail (but not really).

[Deleted User 234324]

Bought an eye tracking device for star citizen last month, didn't like it so initiated a return within the 30 day money back period, post via RM tracked International 3-5 day paid for insurance as the item cost £280.

Posted on the 12th December it arrived in Sweden on the 18th, and it's been stuck in customs ever since.

It was correctly labelled as a returned product along with item description and value

RM won't do anything until its 20 days past its delivery date (there is none) and I have no idea how to get hold of the Swedish customs to find out why its held up.

Obviously I expected some delay due to Xmas but its nearly a month, yet when i ordered the tobii device it was shipped and delivered in a day!

 

[Deleted User 234324]

Much as RM receives my ire (no mail for an entire week then a pile of letters lands on my doormat this morning, and every single one is addressed to the wrong address) this is an issue with swedish customs

That's pretty common now in most area's I get mail once a week at best.

Guess it's not a RM issue then and entirely down to Swedish customs. Checked the delivery partner for RM and it basically says the same. Nothing.