Royal Mail Advice

Stuff · 6 Sep 2011 at 21:28

So, I recently sold a hard drive on the MM, but it went missing in the post

I used Special Delivery and everything, and I've got my original receipt, but on the claim form, it asks me to send the original receipt for the product I was sending that was lost. Now, I bought the hard drive 2nd hand quite a while ago and don't have a reciept.

Wat do?

Ak!ta · 7 Sep 2011 at 00:23

RM won't do anything without original receipt

DefiantAsh · 7 Sep 2011 at 00:28

I would have thought they would refund you the value you insured it for? Assuming Special Delivery was insured, if not then...valuable lesson for you.

StriderX · 7 Sep 2011 at 00:29

A better lesson would be to not use royal mail, but whatever, thats hardly helping.

Toothy1911 · 7 Sep 2011 at 00:32

I'm guessing they want it as proof of value for the hard drive so they can refund you? Got any other hard drive receipts around you could use instead? How are RM going to know it's not for the one they lost.

Shakeel · 7 Sep 2011 at 00:46

if you sold it on ebay you can send in the a copy of the ebay listing page. I lost a game in the post 2 years ago. I send in the ebay page as proof of value and got a refund

rarryawn · 7 Sep 2011 at 00:49

Print off a "receipt-like document" which is what you would give the person buying the hard drive (even if you don't normally give people receipts for second hand products). So a receipt for the price you sold it at...

Scrutinize · 7 Sep 2011 at 07:51

have a google for a suitable invoice template or generate a paypal invoice then just write it out to include your details and the value you want, include buyers address, send to RM, job done.