Royal Mail, anyone else having major problems?

I sent my motherboard of to another estore for repair however when it got their they rejected the RMA as the board had been damaged in transit. I sent this SD with £500 insurance and look at what they done to it!

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I got a letter back from Royal mail rejecting my claim for compensation. I won't let this rest.
 
matdom said:
They use the escalating complaints to deter the majority of people, by the time someone replies by had not an automated letter the number of complaints reduce from 60 to round about 8 a more manageable amount.

Im having the same problem but I will stick to my guns I have also written on the 2nd letter that there will be an administrative charge of £30 per letter.
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I've never had that problem with Royal Mail, I've actually been really impressed with their customer service.

First issue: wasted a good few hours going to a PO a fair distance away and it turns out they couldn't provide the service that they said they could. £10 cheque to cover petrol as I requested (I told them what it cost me), no questions

Second: got a load of £ changed to $ before travelling. Didn't realise the exchange rate was vastly different on the high street to the one they listed online. Complained and said it wasn't clear, got a refund for the difference, so basically got a perfect exchange rate in the end, the cheque was quite a nice one :)

Third: got a document verified/stamped by them. Got charged £5. My brother did the same thing a few mins later, no charge. Complained and got a cheque for £5 :rolleyes:

All three times just a quick email using the complaint form on their website.
 
Freddie1980 said:
I sent my motherboard of to another estore for repair however when it got their they rejected the RMA as the board had been damaged in transit. I sent this SD with £500 insurance and look at what they done to it!

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I got a letter back from Royal mail rejecting my claim for compensation. I won't let this rest.
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Photos of the exterior packaging used and damage sustained?

If it was contained within a thick walled cardboard box with foam padding like most mobos are shipped, then what you've shown wouldn't happen unless something truely exceptional took place like the van driving over it and the exterior box would be in tatters and clearly the recipient should not have signed for it.
 
Cleisthenes said:
You mean the privatisation that is known for increasing the efficiency of companies?
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That depends on how you define "efficiency". Cheaper, certainly - but the cost is always a reduction in service offered to pay for it. That is followed, after a suitable grace period (and after any regulator is reigned back by the government) by years of above inflation price rises. Private is different to public, but whether it is better depends entirely on what you measure and how.


As for the OP, the main thing I noticed is massive reduction in the effectiveness of post forwarding. I moved in January 2013 and everything from my old house was forwarded. I know, because I had access to the old property for several months. I moved again in January 2014, and this time about half my post was not forwarded - again, I had access to the old property so I could tell. That's a big reduction in efficiency in not much time.
 
Freddie1980 said:
I sent my motherboard of to another estore for repair however when it got their they rejected the RMA as the board had been damaged in transit. I sent this SD with £500 insurance and look at what they done to it!

324495_04_zps4495fd3b.jpg


324495_05_zps56ef9ee2.jpg

I got a letter back from Royal mail rejecting my claim for compensation. I won't let this rest.
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What were the grounds for rejection and how did you package it??

EDIT, if it was sent special delivery then it will have been signed for, is it possible the place you sent it to is trying to pull a fast one?
 
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Meridian said:
That depends on how you define "efficiency". Cheaper, certainly - but the cost is always a reduction in service offered to pay for it. That is followed, after a suitable grace period (and after any regulator is reigned back by the government) by years of above inflation price rises. Private is different to public, but whether it is better depends entirely on what you measure and how.


As for the OP, the main thing I noticed is massive reduction in the effectiveness of post forwarding. I moved in January 2013 and everything from my old house was forwarded. I know, because I had access to the old property for several months. I moved again in January 2014, and this time about half my post was not forwarded - again, I had access to the old property so I could tell. That's a big reduction in efficiency in not much time.
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Forwarded? Do you mean redirected? If you have paid for a redirection and mail is not being redirected then you aren't being provided the service you have paid for. If you mean unofficial forwarding, then that isn't really something any postie should be doing if they value having a job. Basically, unless a redirection exists for an address the any mail for that address has to be delivered or attempted to be delivered. If the new occupier comes out and says "oh such and such doesn't stay here anymore", that is absolutely fine - the postie can take the piece of mail, endorse it as recipient gone away and it would be returned to sender. However, mail addressed to the previous occupant may continue to be deluvered for 2 very obvious reasons)
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1) you will almost certainly not continually have the same postie day in day out. They may be on annual leave, sick absence, rest day etc.

2) even if you do have a regular postie, you have to bare in mind that each postie will deliver to anywhere up to 1000+ addresses per day. Now to expect any individual to remember that mrs. smith no longer stays at number 12 random street is optimistic to say the least.
 
I hate Royal Mail and City link, In the last month Royal Mail have lost 2 items that I ordered and our postie delivers our mail around 1-2pm with junk mail
 
MadMouse101 said:
I hate Royal Mail and City link, In the last month Royal Mail have lost 2 items that I ordered and our postie delivers our mail around 1-2pm with junk mail
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Oh no! I am sure if you complain then they will send the planners back to that office to ensure your house is the first delivery point on that delivery.

Get over it. Some people get their mail at the back of 9am, some don't receive theirs until closer to 2pm, occasionally later. On each delivery somebody has to get their mail 1st and somebody has to get theirs last.

As for your "junk mail" comment - this is not junk mail - somebody has paid for it to be delivered and as such it has to be delivered. It may be "junk" to you, but it is a profitable source of revenue for Royal Mail which helps secure a predominantly fulltime workforce. And the companies sending this "junk" must see a benefit and a return or they wouldn't continue sending it.If you are that annoyed, use the very simple 60 second opt-out on Royal Mail's website and you will no longer receive unaddressed mail... or continue bitching about it on an internet forum.
 
Yeah it's worse than 5 years ago. Raining = no mail first class takes 2 days, recorded items left on doorstep, complaining does sweet FA
 
Five.Stars said:
Oh no! I am sure if you complain then they will send the planners back to that office to ensure your house is the first delivery point on that delivery.

Get over it. Some people get their mail at the back of 9am, some don't receive theirs until closer to 2pm, occasionally later. On each delivery somebody has to get their mail 1st and somebody has to get theirs last.

As for your "junk mail" comment - this is not junk mail - somebody has paid for it to be delivered and as such it has to be delivered. It may be "junk" to you, but it is a profitable source of revenue for Royal Mail which helps secure a predominantly fulltime workforce. And the companies sending this "junk" must see a benefit and a return or they wouldn't continue sending it.If you are that annoyed, use the very simple 60 second opt-out on Royal Mail's website and you will no longer receive unaddressed mail... or continue bitching about it on an internet forum.
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I'm lucky if I finish my last bit of delivery before 3pm :D
 
Five.Stars said:
Forwarded? Do you mean redirected?

1) you will almost certainly not continually have the same postie day in day out. They may be on annual leave, sick absence, rest day etc.

2) even if you do have a regular postie, you have to bare in mind that each postie will deliver to anywhere up to 1000+ addresses per day. Now to expect any individual to remember that mrs. smith no longer stays at number 12 random street is optimistic to say the least.
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Formal redirection, bought and paid for. And I assume this is supposed to be done at sorting - it's why we have computers? And my point would be: in twelve months efficiency has dropped from 100% to 50% for the identical service.
 
Meridian said:
Formal redirection, bought and paid for. And I assume this is supposed to be done at sorting - it's why we have computers? And my point would be: in twelve months efficiency has dropped from 100% to 50% for the identical service.
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Redirection is done at the delivery office, manually by the postie that is preparing the round for delivery.

Redirections are not done at the mail centers, but your local delivery office. If it's an address within the same town/area then any redirectable mail will be given to the postie on that round if it's in the same delivery office.

If not it gets collected and taken to the mail center to go through the system and delivered to the correct destination the following day (in most cases).


Extra bit - The person who delivers your mail won't have necessarily prepared the mail that morning either.
 
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