Associate
- Joined
- 10 Aug 2016
- Posts
- 1
Hello all,
I bought an ASUS TUF RTX 4090 a year and half ago and it has performed fine until about 2 months ago when I noticed the fans immediately ramping up to 100% in most games and the hotspot temperature reaching 110C and above. This temperature is then maintained while the load on the GPU continues (and so are the fan speeds). The card is therefore extremely noisy and, in the medium to long term, this cannot be good for the card itself.
I know this is not normal behaviour and as such I have sent the card for repair/replacement under warranty with the reseller (which is not OCUK), but they have dismissed my claims and initially said that the card was behaving normally and saw no such high temperatures. Now, after shipping the card back, they have changed their tune (I have since sent them more evidence by testing the card on different systems and observing the same overheating behaviour) and claim that this behaviour is completely normal for an RTX 4090. This is an excerpt from a recent email:
"These hotspot temperatures aren't a cause for concern, looking through the speeds you're experiencing the clock speed is only dipping by a small amount which wouldn't indicative of a fault per say, especially when the machine is in use and the card is undergoing GPU intensive tasks. the temperature being so high also isn't necessarily an issue, especially with 4090 cards as they run significantly hotter than the previous versions."
This is one of the many screenshots I have sent them of the card reaching 110C/100% fan speed shortly after starting a game or a benchmark (and again they had the chance to experience this themselves as they had the card in their possession).
CyberpunkScreenshot
Since I have been going back and forth for with them for a while on this and they are refusing to admit that this is a fault, what is your advice?
Thank you in advance!
PS: The specs of the systems I have tried this card on are as follows:
AMD Ryzen 7800x3d
Arctic Liquid Freezer III 360
MSI MAG X670E Tomahawk
32GB (2x16GB) DDR5 Corsair Vengeance
Crucial T500 M.2 SSD 2TB
Corsair RM1000x PSU
AMD Ryzen 5800x
NH-D15 chromax.black
Asus X570 ROG Crosshair VIII Hero
32 GB (2x16GB) DDR4 Teamgroup
Sabrent Rocket 4 Plus M.2 SSD 1TB
Corsair RM850x PSU
I bought an ASUS TUF RTX 4090 a year and half ago and it has performed fine until about 2 months ago when I noticed the fans immediately ramping up to 100% in most games and the hotspot temperature reaching 110C and above. This temperature is then maintained while the load on the GPU continues (and so are the fan speeds). The card is therefore extremely noisy and, in the medium to long term, this cannot be good for the card itself.
I know this is not normal behaviour and as such I have sent the card for repair/replacement under warranty with the reseller (which is not OCUK), but they have dismissed my claims and initially said that the card was behaving normally and saw no such high temperatures. Now, after shipping the card back, they have changed their tune (I have since sent them more evidence by testing the card on different systems and observing the same overheating behaviour) and claim that this behaviour is completely normal for an RTX 4090. This is an excerpt from a recent email:
"These hotspot temperatures aren't a cause for concern, looking through the speeds you're experiencing the clock speed is only dipping by a small amount which wouldn't indicative of a fault per say, especially when the machine is in use and the card is undergoing GPU intensive tasks. the temperature being so high also isn't necessarily an issue, especially with 4090 cards as they run significantly hotter than the previous versions."
This is one of the many screenshots I have sent them of the card reaching 110C/100% fan speed shortly after starting a game or a benchmark (and again they had the chance to experience this themselves as they had the card in their possession).
CyberpunkScreenshot
Since I have been going back and forth for with them for a while on this and they are refusing to admit that this is a fault, what is your advice?
Thank you in advance!
PS: The specs of the systems I have tried this card on are as follows:
AMD Ryzen 7800x3d
Arctic Liquid Freezer III 360
MSI MAG X670E Tomahawk
32GB (2x16GB) DDR5 Corsair Vengeance
Crucial T500 M.2 SSD 2TB
Corsair RM1000x PSU
AMD Ryzen 5800x
NH-D15 chromax.black
Asus X570 ROG Crosshair VIII Hero
32 GB (2x16GB) DDR4 Teamgroup
Sabrent Rocket 4 Plus M.2 SSD 1TB
Corsair RM850x PSU