RWW and ActiveX in IE8

SiriusB · 7 Dec 2009 at 10:48

ARGH!

OK now that is out of the way...

I have a client who is trying to use RWW to connect remotely to a machine. He is using Windows XP SP2 and IE8. When he tries to connect to a computer he gets the message:

This portion of the Remote Web Workplace requires the Microsoft Remote Desktop ActiveX Control. Your browser's security settings may be preventing you from downloading ActiveX controls. Adjust these settings, and try to connect again.

I have tried the following:

Reset IE
Check to see if the RDP add-ons were disabled [they aren't there at all]
Lowered ALL the IE security as low as it will go
Set custom security rules and enabled all ActiveX

Still the same problem!

I have searched, and searched and I can't find any solutions other than what I have already tried. It is not a server problem [SBS2003] as other clients have no problem and neither do I.

So, any suggestions before I have some large men tear this guy's laptop a new port?

Sin_Chase · 7 Dec 2009 at 11:01

Have you put it into your Trusted Sites?

SiriusB · 7 Dec 2009 at 11:05

Yes I tried that just now and set security as low as possible - same problem.

Sin_Chase · 7 Dec 2009 at 11:06

Is your SBS2003 patched?

Also, try putting the desktop onto SP3.

SiriusB · 7 Dec 2009 at 11:13

Server should be fully up to date. Besides, plenty of other people running XP, IE7 and IE8 have no problems. Just this one guy.

I have asked him to update his laptop to SP3, waiting to hear back from him.