RX 590 Crashing

[mattydoughts]

Hi Guys

I bought the Gigabyte Radeon RX 590 Gaming Rev2 on here when it was on offer and it seemed to be working fine. I did a fresh Windows 10 64bit install on my PC when I installed it and I played Subnautica, Fallout 76 and South Park Stick of Truth with no issue.

I installed the new Grounded game and it will get about 30 seconds into game and items will start to change colour or go fuzzy (seems to be the same items, like all the leaf's or pebbles) and then the game will crash. The error says "Video driver crashed and was reset"

I then tried all the games in the first paragraph again and they seemed ok again with 30 minute play each.

I put on 7 days to check that and this also has issues. While I hit things red, blue, green spots appear on the impact. It will flash on the screen and off again. Doesn't really effect gaming but annoying. Then it crashed after about 10 minutes with no error.

I have updated drivers and when I get home tonight I will put my old R9 285 2GB card back in as I had no issues with this before the swap and see if it makes a difference.

Before I continue does anyone spot any issues with the parts from my build and compatibility? I think it should be fine.
Gigabyte Z97P-D3 Intel Z97
Intel Core i5-4690 3.50GHz (Haswell)
TeamGroup Vulcan RED 8GB (2x4GB)
SuperFlower Golden Green HX 550W "80 Plus Gold"

 

[mattydoughts]

I'd consider using a 19 driver if you haven't, the 20 drivers have a lot of issues with polaris cards and it might help to rule it out.

I did not know that. Worth a shot, just downloaded the last 19 driver and will install it tonight and see what happens. Not holding out too much hope as the last few times I've seen similar issues it was the card.

 

[mattydoughts]

I have tried lots of different driver versions now and all do the same. If anything the card/problem is deteriorating as Subnautica and Fallout are crashing now as well within a minute of playing.

I am about to put my old R9 285 2GB in and if that works I will be blaming the card and looking to return.

 

[mattydoughts]

How old is the card?

Bought from Overclockers on the 12th march 2020 so 5 months. I only discovered the issues recently as I have been playing Football Manager a lot! Which doesn't really ask much of a GPU.

 

[mattydoughts]

So I have an update....
After trying everything from Drivers, Fresh install of Windows 10, changing registry keys and adding switches to games to force settings something strange has happened....

I was going to call Overclockers to see if they had any advice or if it could be returned and I thought I would put it back in my PC to double check and.... it seems to be working fine after an just over an hours play this morning trying a few games.
The only thing that has changed is last night I did the large windows update to take me to the 2004 version of windows 10. This morning working fine so far. Can a windows update really fix the issues I was having, seems strange to me.

 

[mattydoughts]

What temps are you getting under load?

Was just playing Subnautica and it was at 75 constantly and ultilised mostly at 100% with a couple of dips, does that sound about right.

 

[mattydoughts]

Maybe, I used Furmark and it was crashing but haven't tried it since. What test or software do you guys normally recommend?

 

[mattydoughts]

So yeah been running Furmark on a stress test for 10 minutes and still going and looks good. GPU Load 100%, Temp about 75c and fans at 91%.
Actually can't believe it is working, crazy how bad the issue was until that windows version update.

 

[mattydoughts]

I never overclock (unless the card is factory overclocked then I don't change it)
The stress test ran for 22 minutes and looked fine and stayed at 75c.

I have loads of games so will start playing through them and see what happens. So far, Subnautica, 7 Days and Grounded seem fine. Before they were crashing within 5 minutes.

I game a lot so if there is a problem still it will resurface pretty quick.

 

[mattydoughts]

Do you mean you physically removed and reinstalled the card and power cables?
If so I'd say something was loose before....

I put it back in as I had an old card in to check with my system. I had removed and reinstalled a few times during testing so it was not a loose cable. As it happens the issue may still be there, I thought I was out of the woods because it would happen within a couple of minutes of playing. However the issue is still there but happening after about 30 minutes. Games i am playing just freeze and then close to windows and an error saying the driver has reset and recovered.

 

[mattydoughts]

I found RX 590s to be absolute terrible GPU's, the worst experience I have ever had in all my years building PC's. I bought 1 for a friends PC, it died within 2 months, sent back to OCUK who then had to send to Powercolor as it was outside warranty and they just couldn't just replace. Finally got a replacement one 5 weeks after it was sent off to Tiawan, only to find that one died again within 4 weeks and OCUK no longer would replace so they refunded.

Funny you say that as it was only a couple months ago I sent my brothers new 590 (from a different supplier) back for similar issues and they just refunded it. So bought a 1660 Super instead for him and had no issues with it.