I have just bought a brand new Samsung S10 Plus with Android 11 for my wife and the software is up to date.
When I close the cover the home screen does not switch off and stays on until it times out. Same happens when I open the cover, the screen does not wake up and I have to double tap to get to the lock screen. I have searched the settings and cannot find anything to make this work and I am sure it worked right out out of the box on my own S8. I have tried a full factory reset which has made no difference. Can anyone help before I send it back as I think it could be hardware fault?
When I close the cover the home screen does not switch off and stays on until it times out. Same happens when I open the cover, the screen does not wake up and I have to double tap to get to the lock screen. I have searched the settings and cannot find anything to make this work and I am sure it worked right out out of the box on my own S8. I have tried a full factory reset which has made no difference. Can anyone help before I send it back as I think it could be hardware fault?