Sale of goods / customer rights, etc?

Feek

Feek

Feek

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Joined
16 Oct 2002
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In the radio shack
Hi GD

I'm after a little advice before I make a phone call this morning.

I bought something on the 27th May, quite a substantial purchase and it failed yesterday. I've been running it totally within specifications, in fact at a third of it's rating. I've provided additional cooling and I've taken every step possible to treat it with kid gloves. No, it's not a graphics card.

The fact it's failed so quickly concerns me. I suspect the retailer is going to check it, confirm what's failed and want to return it to the manufacturer to repair under warranty. Going by recent reports, that could take three to six months.

This was ordered online, paid for over the phone and collected from the shop.

What are my rights here?
 
Consumer Rights Act 2015. Within 30 days of purchase you can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described.
 
Did you pay with a credit card? If so and the purchase was over £100 then it'll probably be easier sticking a Section 75 claim in.
 
I think you're entitled to a refund since it's under a month old. They might also offer an exchange. Having failed within a month I think they'd struggle to suggest it's anything other than a manufacturing fault unless there's signs of abuse. In the circumstances the time that it's failed in, I'd prefer a refund and time to consider alternatives.
 
That seems fairly cut and dried, thanks.

What I'm hoping to do is use the money paid to buy something else which is slightly cheaper and use the difference as a deposit for an alternative product.

Jono8 said:
Why so secretive about what it is? :p
Click to expand...
No secret. It's actually irrelevant to the question but it's an amplifier.
 
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