Right,
About 2-3 years ago I bought a Nokia 6230 from O2 Online. The handset broke about 3 months after I got it. I had no insurance, and O2 told me it would have to be sent to Nokia for repairs - I had to take the phone to my local O2 Shop, where they packaged it and sent it off and 2 weeks later i went and picked it up. They told me they had to do it that way cause after 30days thats the only way to get a phone that is broken repaired under the Manufactures Warranty.
I thought this was gospel for all companies until today.
I got a W800i from Orange on contract about 4 months ago. The joystick has developed the all too familiar unresponsiveness in certain directions. I was all ready for sending the handset off to Sony Ericsson. I rang Orange and explained to them what the problem was. The lady looked through my account and she said "right, try a master reset of your phone. If that doens't work, ring us back and we'll arrange for a replacement handset to be sent to you - you are covered under the 6month Sales of Goods Act which means we can replace the handset for you". I was shocked. I have no insurance with Orange, and now tomorrow between 9 and 1 th ere is someone coming to swap the handset!.
So why did O2 make me go through all that rigmoral 2-3 years ago?! Is this a new law or something?
Good service from Orange IMHO.
About 2-3 years ago I bought a Nokia 6230 from O2 Online. The handset broke about 3 months after I got it. I had no insurance, and O2 told me it would have to be sent to Nokia for repairs - I had to take the phone to my local O2 Shop, where they packaged it and sent it off and 2 weeks later i went and picked it up. They told me they had to do it that way cause after 30days thats the only way to get a phone that is broken repaired under the Manufactures Warranty.
I thought this was gospel for all companies until today.
I got a W800i from Orange on contract about 4 months ago. The joystick has developed the all too familiar unresponsiveness in certain directions. I was all ready for sending the handset off to Sony Ericsson. I rang Orange and explained to them what the problem was. The lady looked through my account and she said "right, try a master reset of your phone. If that doens't work, ring us back and we'll arrange for a replacement handset to be sent to you - you are covered under the 6month Sales of Goods Act which means we can replace the handset for you". I was shocked. I have no insurance with Orange, and now tomorrow between 9 and 1 th ere is someone coming to swap the handset!.
So why did O2 make me go through all that rigmoral 2-3 years ago?! Is this a new law or something?
Good service from Orange IMHO.