Samsung 20" Pebble - Stuck Pixel....Help!

County · 12 Dec 2007 at 12:13

Hi all

I just received this gorgeous monitor last night and set it up only to discover a bright green pixel in the middle of the screen.

I have tried rubbing it and those pixel "remover" applications with no luck.

I did'nt purchase from overclockers, so can somebody tell me where i stand?

I believe that Samsung have a policy that if your product is purchased within 15 days of finding a defective pixel, then you can get a replacement.

Do i send it to where i bought it or do i send it back to Samsung?

Cheers

_Ad_ · 12 Dec 2007 at 20:13

Ring wherever you had it from and ask them would probably be the best idea.

County · 12 Dec 2007 at 21:02

County · 12 Dec 2007 at 21:02

_Ad_ said:
Ring wherever you had it from and ask them would probably be the best idea.

I rang Samsung and they are going to replace it.

Although i am in two minds about whether to go bigger :rolleyes:

Cheers

County · 13 Dec 2007 at 09:47

Samsung refuse to replace my monitor because i am in the UK. Their policy states anywhere in the world APART FROM THE UK!!!!

I will now send the item back to the etailer via the distance selling act and order a new one via overclockers. However i will not be ordering a SAMSUNG!

Cheers

rounddodger · 13 Dec 2007 at 10:04

Use the Distance Selling Act - you can return within 7 days for any reason whatsoever.

County · 13 Dec 2007 at 12:22

I will send that back tomorrow via the distance selling act.

I have though in the meantime orded the OcUK Value 24" to be delivered tomorrow. BRING IT ON!

Have i made a better choice?

Cheers