Samsung 830 finally gone.

  • Thread starter Thread starter GPR
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Looks like you got more than enough help from the responses in that thread. I'm a bit confused as to why you wasted money calling a USA call centre, it might just be me but I've never considered a manufacturer a source of "support" when it comes to general usage of products, I only ever contact them in the even that I need to RMA something. A forum where you can speak to users of the actual products will always trump what a manufacturer will ever have to say about their products. *shrug*
 
Yes that number takes you through to Samsung's other products with tech help.. Laptops etc
They then tell you the only support for SSD/HDD is with samsunghdd.com which is Seagate/Samsung. That is where neither side know's who is supposed to give tech support for SSD.
 
AT which point you can contact them on the e-mail I supplied you with.

You're mistaking what you're saying, having one incorrect support guy not know what is going on is NOT the same as Samsung offering no support in the UK.

As i said above you're basically tarring the entire of Samsung because the guy you spoke to made a mistake, he might have been having a bad day, might have no idea what he's talking about, he might be a complete moron, who knows.

There is a support e-mail for ssd's, its linked to on Samsung's page for support of their ssd's, you have seemingly not tried this listed support for Samsung ssd support, then have been fairly vocal in choosing to say Samsung are rubbish.

Try the e-mail, try and get support, out side of that what else can really be suggested. As for your other thread, without wanting to sound harsh it doesn't sound like You've installed windows right, if the drive is detected and you can install windows on it, its unlikely there is a big problem.

connect the ssd to basically any other computer, load up the samsung magic software on whatever computer it is, use the secure erase function in the software to essentially reset the samsung ssd back to as new state, blank, zero'd out, there is no issue with reformating ssd's(only defragmentation and that is because it will do thousands of writes moving stuff around, which makes no difference on ssd's, but does use too many writes, a reformat does a single write to every cell, takes seconds on an ssd and doesn't significantly effect life at all). Once secure erased, stick in computer and install windows fresh.

That is really all there is too it(you can do secure erase a variety of other ways, and isn't strictly necessary either, you can just delete the partitions and allow windows to reinstall on a non secure erased(but you still want it empty) drive.

All the size issues in the other thread basically seem like you've done an install over the top of the old install which keeps the old install on file, making the used space significantly bigger and is simply a worse idea all around.

Nothing in the other thread actually suggests the drive doesn't work.


http://www.samsung.com/uk/support/warranty/Support_warranty_SSD.html

this is fairly easily found from the Samsung site, and it has a support e-mail, no telephone , here it is for you [email protected] .

As said, clear drive of partitions/and or data(backing up anything you need) and install windows from fresh, from the thread it sounds like you haven't done that yet, and frankly your thread doesn't seem to actually say what you did to start with, where you ended up.
 
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This thread can be closed please.
My SSD drive was faulty and a refund has been given.

The chap I spoke to was not having a bad day , please you try contacting Samsung uk and ask for tech support for there SSD drives.

I have spoken to Samsung direct and they agree there is a problem with tech support for the SSD , Seagate have bought the contract. Seagate are saying they have only bought the HDD contract.

If I have bought a product I would want to talk direct to tech support NOT by email.
 
I would just like to concur with GPR, my 830 has failed 5 weeks after purchase. I phoned up Samsung support and they said I had to go to www.seagate.com/samsung. But the Seagate online warranty form does not recognise the s/n or model number. Going right round the houses for this. Never buying a Samsung ssd again. UK support is abyssmal.
 
GPR said:
This thread can be closed please.
My SSD drive was faulty and a refund has been given.

The chap I spoke to was not having a bad day , please you try contacting Samsung uk and ask for tech support for there SSD drives.

I have spoken to Samsung direct and they agree there is a problem with tech support for the SSD , Seagate have bought the contract. Seagate are saying they have only bought the HDD contract.

If I have bought a product I would want to talk direct to tech support NOT by email.
Click to expand...

Dickytwo said:
I would just like to concur with GPR, my 830 has failed 5 weeks after purchase. I phoned up Samsung support and they said I had to go to www.seagate.com/samsung. But the Seagate online warranty form does not recognise the s/n or model number. Going right round the houses for this. Never buying a Samsung ssd again. UK support is abyssmal.
Click to expand...

This is two people talking in a thread in which a direct contact for ssd support was given and refused to use because they don't like to use e-mail.

99.99999% of all rma/tech support(of a useful nature) is done by e-mail, when you phone a company, you talk to their call centre's, rarely if ever direct tech support. You e-mail TECH support and you get tech support.

When i worked for a competitor to OCuk I dealt with RMA's, if you phoned this company you would not ever get through to me, but the person who handles the phones, who had no technical knowledge at all, anyone who e-mailed got straight through to me and an rma number in minutes and all contact regarding the RMA.
I've never to date done an RMA by phoning anyone, for the past 15 years of faulty parts its always been dealt with via RMA at every stage.

Every company I've dealt with, asus, msi, ocuk, 5-6 other uk online stores, ocz, g-skill, coolermaster, and seagate, maxtor, WD, Samsung... all e-mail, all no problems, all very quickly with never a phone call required and in most cases wouldn't be useful.


Now, I haven't had to e-mail them, my two 830's work fine, if you e-mailed and got no support you'd have a point, but you've ignored the direct method of contact given on Samsungs website linked from Samsungs ssd's, the fault is yours till you contact them on the given e-mail and get no support, till then you may as well have phoned microsoft and asked them for support, its also the incorrect point of contact for SSD support.

Phone contact relies on usually someone who has no clue what anything is and them knowing who to pass the details or call on to. This falls down when that person hasn't been told where details or the call goes to. This information is on Samsungs SSD support page, I've given it to you twice and you still refused to use it. E-mail goes to who you want to contact, its really as simple as that.

For the record, Thermaltake are like you're saying, UK telephones AND e-mail were uncontactable for over 6 months when I had a faulty PSU. Every e-mail on the uk website bounced back, and the phone didn't work, USA e-mail support(and forums) worked instantly and had dozens of posts saying how the hell do you get uk support. That is one thing, but refusing to use the primary contact for ssd support and claiming they suck is not their problem.
 
For UK customer services and tech support Kingston are first class (based on my dealings with my ssd).

One phone call made.
I got an email asking for details.
Tech support suggested the drive was faulty and had to be replaced.
Got another email with rma number showing the part number of the authorised replacement.
They received my (2 year old) drive Monday last week and I got the replacement on Thursday.

They were very helpful when I first installed the drive a couple of years ago too.

Not totally relevant here but if someone wants to buy a ssd with excellent UK support (by telephone too)!
 
Re Drunkenmaster

http://www.samsung.com/uk/support/model/MZ-7PC256N/EU

It says I can phone up. It says I can phone up on a Saturday. I phone up, listen for 5 minutes to some guy wafflimng about my data protection for the call and then they tell me I shouldn't have phoned them and I am charged for the call.
Good customer service? Well if you think it is then you are very tolerant.
Email is non personal, I don't like it and you have to hope that they reply quickly.
Ok, if I can warranty something on a website quickly as per WD, Seagate etc then fine but it didn't work in this case.
So please don't preach to me saying I should be satisfied that I can an email a company.

Anyway doesn't matter now, I have had it out with the retailer and they are refunding me.
 
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This does sound like quite an inconvenience and a slight balls up on Samsung's part, but at least if you buy from OCUK they should be able to help you out.

I was quite interested in grabbing one of these SSD drives at some point, and hopefully still will if the price remains so good! :)
 
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