Samsung B2430 problem

Tallywhacker · 11 May 2011 at 18:33

Have had this monitor just 4 weeks(from oc)and 2 weeks ago I noticed a small faint yellowish bloom towards the bottom right of screen...in the last 2 weeks it has now grown from small to about 4 inches in height and 6 inches in width along bottom of screen. There is nothing around monitor...ie speakers, phones etc that would cause this so was wondering if anyone else has had same issue with this monitor?

Have tried taking it to samsung approved repair centre but they will not entertain me as the warranty card was not stamped and dated by the retailer I got it off...which is hard to do when in a sealed box and couriered to customers from online orders.

Tallywhacker · 11 May 2011 at 19:38

lol.....hate cats, and not got any.

Have asked about RMAing it but told all of the warranty for Samsung monitors is held direct with samsung.

Tallywhacker · 11 May 2011 at 22:15

thanks... already done that last week but not had a reply off them still...forgot to tell OCuk that...doh
Dont know why OCuk can't RMA it though :confused:

Tallywhacker · 16 May 2011 at 18:12

Well after 2hrs on phone today and countless emails,samsung wont honour there warranty, said they wont pick monitor up and I'll have to ship it to them at my cost and no replacement in the meantime(even though there own website states 36 months pick up/swap warranty)...and there in dispute of this monitors model number and serial number as not being a Samsung product ???

Been in touch with OCuk and has been confirmed that my agreement started 11/4/11 when goods shipped so I should still be covered under 28 day warranty, was asked to post pictures of problem elsewhere in forum once i got in from work....just one problem...can't add pictures so they cannot see my issue.

Any help??

Tallywhacker · 16 May 2011 at 18:38

yeah realised after i typed that...to upload pics...doh(was having a blonde moment) Have done so now but its has put pics to HUUUUUUGGGGGEEEEE...lol even tho I resized them before uploading.

Tallywhacker · 29 May 2011 at 12:22

mmmm not impressed

Tallywhacker · 29 May 2011 at 13:52

Probably be banned for saying it. But lets just say that corrospondence is somewhat lacking...especailly to my costs of getting item returned.

Tallywhacker · 29 May 2011 at 14:11

said its been sent to manufacturer but after 4 phone calls to sort out and 3 faxes with regards to my shipping costs at shops request...I've been told "we'll look into it" and nothing since

Not wanting to sound negative as I've spent a small fortune over the years at shop, but a reassuring phone call to your customers queries would'nt be too much to ask would it?