samsung G700 S2 problem

dougy · 23 Apr 2012 at 21:38

hi, ive just recently purchased the samsung g700 s2, got it delivered other day and it keeps crashing blue screen of death after login or just randomly rebooting with blue screen,

quite baffeled why it should do this? ive tried reinstalling windows with no success, maybe its conflicting software or something? anyone with one had any problems or any solutions?

thanks in advance!

doug

CEUOTC · 24 Apr 2012 at 01:03

dougy said:
hi, ive just recently purchased the samsung g700 s2, got it delivered other day and it keeps crashing blue screen of death after login or just randomly rebooting with blue screen,

quite baffeled why it should do this? ive tried reinstalling windows with no success, maybe its conflicting software or something? anyone with one had any problems or any solutions?

thanks in advance!

doug

Have you contacted customer support? Could be anything from the HDD/GPU/CPU etc.

It is still under warranty get it looked at by the manufacturer

dougy · 24 Apr 2012 at 12:59

CEUOTC said:
Have you contacted customer support? Could be anything from the HDD/GPU/CPU etc.

It is still under warranty get it looked at by the manufacturer

Will do thanks bud! Was just hoping someone had same problem and solution, tried remote assistance buts it's useless lol, I'll get in touch with Samsung hopefully get it sorted!

Genoma · 24 Apr 2012 at 22:25

Also conisder running memtest? Anything in the windows event viewer?

Genoma · 24 Apr 2012 at 22:25

Oh has it gone throught the windows updates yet?

CEUOTC · 25 Apr 2012 at 10:21

dougy said:
Will do thanks bud! Was just hoping someone had same problem and solution, tried remote assistance buts it's useless lol, I'll get in touch with Samsung hopefully get it sorted!

I found Samsung support to be very good, had an R580 that failed to boot, sorted in less than a week. Sent off U/S kit new one turned up a couple of days later.

Genoma · 26 Apr 2012 at 19:34

how you getting on?

Solarius · 27 Apr 2012 at 19:57

Check that the ram in the slot's is still in nicely, sometimes in shipping they become dislodged. Worth a shot

dougy · 29 Apr 2012 at 17:58

still not sorted yet, sent samsung an email as the remote support wouldnt work for me

just waiting on reply as been to work so couldnt ring them

dougy · 30 Apr 2012 at 10:47

trying my best to find a way to contact samsung but on their tech support sites to e mail them i need to select component from drop down list and its not there

tried ask a q live help but bounces me back to the page i was on

( any advice on direct e mail contact addrrss for support or anything? thanks

Genoma · 30 Apr 2012 at 16:48

have you bought it a long time ago, won't the supplier take it back?

dougy · 30 Apr 2012 at 19:18

Only bought it 2 weeks ago, and yeah prob but means being offline for about 2 weeks while I send it back. Etc heh rather try see what's the matter 1st, how would I gain access to check my ram n g card? Never had or dissected a laptop before